Bilingual Customer Service Rep - RCI
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Bilingual Customer Service Rep - RCI

Job Description

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.
 

RCI , WM Quebec division is looking for several Customer service representative in the south shore, Longueuil office. 


I. Job Summary
The Customer Service Rep position receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers’ expectations.

II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
  • Fields single-market customer service inquiries and transactions of low-level complexity from a single line of business’ (residential, commercial or industrial) customers independently and proficiently:
    • Communicates concise and accurate information.
    • Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information.
    • Confirms understanding of customer needs, issues, and requests.
    • Listens for and identifies opportunities to cross sell additional products and services.
    • Serves as the customer’s advocate by solving problems on the customer’s behalf by engaging the right department and people within the company.
    • Supports other service lines when required.
    • Escalates more complex issues to appropriate level.
  • Uses authorized system to gather information, provide information, and/or update customer records.
    • Provides standard information and education regarding service options, charges, billing, and contracts.
  • Adheres to service and operational standards established for the call center, including quality, productivity, Service Machine, safety and timeliness goals.
  • Completes cross training with Operations, Sales and Billing.
  • Strives to meet or exceed service and operational goals established for the call center, including productivity, quality, and timeliness goals.


IV. Qualifications

A. Education and Experience
  • Education: High School Diploma, or High School Equivalency
  • Experience: two years in a customer service function
  • Bilingualism (English French is a must)
  • Computer skills – MS Office
  • Ability to multi task.
  • Ability to react well under pressure and treats others with respect
  • Balances team and individual responsibilities and helps build a positive team spirit
  • Adapts and able to deal with frequent changes in the work environment
  • Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments.
  • Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner.
Benefits
.

Salary: $ 17.00 after 6mths 18.00 / hour

Free parking

Group insurance
Bus stop in front of the office 

If this sounds like the opportunity that you have been looking for, please click "Apply.”

Job Snapshot

Employment Type Full-Time
Job Type /Jobs/Keyword/Sales/ Sales
Education High School
Experience Not Specified
Manages Others Not Specified
Industry Other Great Industries
Required Travel None
Job ID 20001471
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Bilingual Customer Service Rep - RCI


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