Customer Solutions Representative
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Customer Solutions Representative

Job Description

Agilus is recruiting for Client Service Graphic Communications Representative in Saint John, New Brunswick.

Accountabilities:

  • Establish and maintain good customer relations, with both internal and external customers.
  • Act as the front line for the field operations in any escalations and manage those in association with the onsite Support Staff using a database of solutions to reference
  • Diffuse difficult customer situations Focus on providing tiered remote customer service solutions at many levels.
  • Technical trouble shooting and dispatching field service technicians and 3rd party equipment supplies ordering as required
  • Answer incoming calls, emails and or electronic service requests from customers, and / or 3rd Party employees and monitor the customer’s equipment remotely using the Office Suite (XOS) of tools.
  • Record, track and monitor problem resolution.
  • Input and / or update documented information in a computerized database

 Requirements:

• Superior Customer Service/Relation skills including second level question probing ability
• Demonstrated Multitasking: Strong organization skills and ability to prioritize
• Post-Secondary Education or equivalent business experience
• Strong Xerox organization knowledge
• Effective communication and interpersonal skills
• High level of self-motivation, self-starter
• High Sense of Urgency
• PC and systems knowledge
• Strong Team Player but able to work under minimal supervision
• Good Problem Solving skills and creativity
• Solid planning and organizational skills

 Apply:

Please apply directly online or submit your resume to Lisa Williams at [Click Here to Email Your Resumé]

Agilus would like to thank all candidates for their interest in this opportunity. Due to the volume of resumes we receive we may only be able to respond directly to those candidates being selected for an interview.

We encourage you to visit www.agilus.ca regularly as new and exciting employment opportunities become available daily!

Keywords:

Customer service, , call centre, team player, telephone skills, data entry

Talent at work.

Job Snapshot

Employment Type Contractor
Job Type Other
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Other Great Industries
Required Travel Not Specified
Job ID 48965
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Customer Solutions Representative


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