Arbitration Manager
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Arbitration Manager

Job Description


  • Oversee and manage all mediations between buyer and seller to resolve issues regarding arbitrated vehicles.
  • Provide direction and leadership to all Arbitration Specialists.
  • Make decisions based on Auction Services/Arbitration Policy.  
  • Approve auction expenses pertaining to arbitrated vehicles. 
  • Authorize repairs to arbitrated vehicles.
  •  Investigate customer complaints by researching validity of the complaint. 
  •  Consult with on-site mechanics to investigate discrepancies.
  • Oversee process making sure that both buyer and seller have made proper payments including Mechanical bills, adjustments etc.
  • Ensure appropriate expenses are posted through accounting.
  • Manage process of preparing arbitrated vehicles for re-run in future sale by arranging detailing and mechanical checks.
  • Track Arbitration Reporting – identifying issues, work with other departments to resolve.


  • High School diploma or equivalent in education/experience.
  • Excellent communication, negotiation and customer service skills.
  • Must be well organized, multitasker, with ability to work well under pressure.
  • Proficient in Microsoft Office applications.
  • Previous automotive experience would be an asset.
  • Previous Service Advisor/Manager or Licensed Mechanic would be an asset.

We thank all applicants, however, only applicants selected for an interview will be contacted.

ADESA Canada is committed to providing employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.  Any assessment and selection materials or processes used during the recruitment process will be available in an accessible format to applicants with disabilities, upon request.  If contacted for an interview, please advise Human Resources if you require disability-related accommodation.

Benefits: Be healthy, be prepared, save for tomorrow. Take a closer look at our benefits here.

Job Snapshot

Employment Type Full-Time
Job Type Management
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Other Great Industries
Required Travel None
Job ID R-232606
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Arbitration Manager

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