Client Technical Support
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Client Technical Support

Job Description

System One is searching for a Client Technical Support agent in the Mississauga area.   Experience with providing technical support in a corporate environment is strongly preferred! 3 month contract opportunity. Day shift hours!

The Client Support Technician will provide second level support for all technical support issues. Ensure high quality customer service to all customers on all supported network configurations, hardware, and standard operating environments.

  • Respond to customer calls, e-mails, voicemails, IM and resolve customer problems
  • Document and track all issues thoroughly in ServiceNow to make certain that all issues are addressed within appropriate time frames.
  • Monitor and keep customers informed of the status open tickets
  • Take ownership of all incoming issues and escalate as necessary to ensure that issues are routed properly and resolved in a timely manner


Requirements:

  • Must have previous experience supporting, troubleshooting and/ or installing (updating) hardware, software, workstations, printers, monitors and other various peripherals in a corporate environment.
  • Previous experience imaging / configuring new PC’s.
  • Strong knowledge of Windows 10/ Office 365.
  • Migrate data, install software, and troubleshoot software, network connectivity, and wireless connectivity.
  • Previous experience providing technical support for mobile devices, iphone, ipad, android, etc.
  • Maintain asset inventory and tracking through helpdesk CRM ticketing system.
  • Excellent teamwork, leadership and communication skills.
  • Excellent organizational skills with great attention to detail.
  • Must be able to adapt to a fast paced environment

Job Snapshot

Employment Type Contractor
Job Type Information Technology
Education Not Specified
Experience At least 1 year(s)
Manages Others No
Industry Other Great Industries
Required Travel Not Specified
Job ID BHJOB2400_137320
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Client Technical Support


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