Customer Solution Analyst
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Customer Solution Analyst

Job Description

                                                                                    
Job Description: 
Customer Solutions Analyst

Jonas Software – Construction Division


The Jonas workplace is dynamic, empowering and comprised of motivated self-starters who enjoy the thrill of working in a fast-paced environment. Due to recent growth we are seeking an ambitious person who will learn both our business as well as our clients’ businesses by starting out as a Customer Support Analyst for our Software Support Team in the Construction Division.  For the right person, this will be the jumping off point for a promising career.  


JOB RESPONSIBILITIES

Report to the Team Lead for daily direction and the Director of Support for administration:

  • Use listening skills to investigate accounting and operational questions to provide solutions that would fit our clients business needs
  • Have the ability to keep composure under stressful situations
  • Harness time management skills to effectively and efficiently resolve multiple client issues
  • Be driven by results to achieve team goals, establishing integrity and trust with the team and clients while remaining customer focused
  • Serve as primary support liaison between clients and Jonas
  • Keep clients informed of progression with issues and provide follow up as necessary
  • Collaborate with other departments or offices as necessary to expedite resolutions
  • Promote and maintain a high quality, professional, service-oriented company image among clients
  • Analyze job cost data and variance to find deficiencies in business process, reports and software functionality
  • Assist with testing of the construction product

JOB QUALIFICATIONS:

  • Experience in accounting based applications preferably in Construction, Service and/or related industries a definite asset

  • Customer service experience in the software industry preferred
  • Accounting degree and/or experience
  • Must be able to multi-task in a fast-paced environment and set priorities within time constraints
  • Excellent organizational, time management, punctuality and customer service skills
  • Courteous and professional phone manner, demeanor and attitude are essential
  • Good team player, yet willing to take personal responsibility for resolution of issues
  • Proven ability to meet deadlines
  • Proven ability to problem solve and teach others
  • Excellent command of the English language (spoken and written)
                                                                                    

Business Unit: 
                                                                                    

Scheduled Weekly Hours:
37.5                                                                                    

Number of Openings Available: 
0                                                                                    

Worker Type: 
Regular                                                                               

More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.


Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.


Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals.  Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa.  Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.

Job Snapshot

Employment Type Full-Time
Job Type Information Technology
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Other Great Industries
Required Travel Not Specified
Job ID R12522
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Customer Solution Analyst


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