Desktop Support Analyst
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Desktop Support Analyst

Job Description

Ref ID: 05090-0011363725

Classification: Desktop Support Analyst

Compensation: $55000.00 to $57000.00 yearly

Are you a service- and results-oriented IT Support professional with strong communication skills? Our client in the GTA is currently looking for a Desktop Support Analyst to join their dynamic team, and you could be just the right fit for the role! As the Desktop Support Analyst, you will be providing first point of contact technical support (phone, email, deskside, and online) for relevant stakeholders, perform hands-on fixes at the desktop level when remote options are unavailable or inappropriate (e.g. hardware repairs), and escalate incidents appropriately as needed among other tasks. If you’re ready to take your career to the next level, don’t delay and apply today!

Job Requirements

Key Responsibilities of the Desktop Support Analyst include, but are not limited to:
- Creating, tracking, and documenting all service-related requests and incidents into the existing ticketing system through to final resolution
- Taking inventory of all software, hardware, and peripherals
- Taking part in software/hardware testing and implementation
- Developing and revising Service Delivery manuals and procedures
- Some travel to other branches may be required

- Post-Secondary education in Technical Support, Computer Networking, or equivalent work experience
- ITIL Foundation required; Network +, A+, MCP, or MCITP certification is a plus
- Solid understanding of PC software and hardware, Microsoft Office/Office 365, and Windows 10 Enterprise OS
- Excellent time management and prioritization skills with the ability to juggle multiple tasks simultaneously
- Outstanding customer service, teamwork, and communication skills
- Strong command of Windows networking and using Active Directory
- Comprehensive knowledge of VMware Horizon Desktop Environment, WebEx Video services, and Cisco VoIP hardware/configuration
- Proficient in PowerShell scripting

All interested candidates should send their resume directly to Bridges Bragais at [Click Here to Email Your Resumé]

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Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

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Job Snapshot

Base Pay 55,000.00 CAD - 57,000.00 CAD /Year
Employment Type Full-Time
Job Type Engineering, Information Technology, Design
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Other Great Industries
Required Travel Not Specified
Job ID 05090-0011363725
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Desktop Support Analyst

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