IT Specialist
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IT Specialist

Job Description

Ref ID: 05090-0011417699

Classification: Help Desk Analyst II

Compensation: $50000.00 to $55000.00 yearly

You might be the Help Desk Analyst (with POS experience) Robert Half Technology is looking for! This full-time employment opportunity is based in the Toronto, Ontario area. We especially want to hear from you if you have a can-do attitude and are looking to be part of a highly motivated team. You will spend your time handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. How your role as the Help Desk Analyst relates to IT projects and IT Service Management initiatives is also important. We need the person in this position to understand Incident, Problem, Change Management and other processes. Also, how these processes work together to provide superior support and high availability of our business. If you're looking for work where you can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services this Service Desk Analyst job might be for you. The perfect candidate for this job will be able to create knowledge articles and arrange training for other Service Desk Analysts when needed. You might find that you need to cover alternative shifts when needed. We're seeking a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment.

Your responsibilities

- Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory

- Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues

- Provide guidance to Tier 1 support and team members

- Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.

- Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards

- If you can facilitate user account management by handling onboarding, change and departure processes, you'll do well in this job

- Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment

Job Requirements

- Bilingual (English and Korean)

- Sound written and verbal communication skills

- Ability to recognize, evaluate, and resolve problems effectively

- 3+ years of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware

- If you have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems, you will be strongly preferred

- Background in one or more programming or scripting language

- Comprehensive knowledge of POS (point of sale)

- EDI Transaction experience

- Command of Active Directory

- Proficiency in Network Issues

- Ability to analyze complex business problems, propose effective solutions and understand and apply business vision and direction

- The ideal candidate has ITIL certification

- Can work independently with minimal supervision

- This position requires a combination of superior customer service skills and technical aptitude

- Ability to multitask and communicate well with individuals of all backgrounds

All interested candidates, please forward resumes directly to Emmanuel Hall at [Click Here to Email Your Resumé]

Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.

From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.

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Contact your local Robert Half Technology office at 888.490.4429 or visit www.roberthalf.com/jobs/technology to apply for this job now or find out more about other job opportunities.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

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Job Snapshot

Base Pay 50,000.00 CAD - 55,000.00 CAD /Year
Employment Type Full-Time
Job Type Engineering, Information Technology, Design
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Other Great Industries
Required Travel Not Specified
Job ID 05090-0011417699
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IT Specialist


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