Desktop Support Analyst
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Desktop Support Analyst

Job Description

Ref ID: 05110-0011465253

Classification: Desktop Support Analyst

Compensation: $55000.00 to $70000.00 yearly

Robert Half Technology is currently seeking an experienced Service Desk Technician. As the successful Candidate you will be accountable for providing excellent customer service and technical support assistance through professional, comprehensive, and timely communication for all third level support (hardware and software) incidents and requests. To thrive in this position, you will need to be a self-starter, with strong problem-solving skills and a passion for working in an innovative environment. This Desktop Support Analyst role is full-time in nature and is located in the Edmonton, Alberta, area.
WHAT YOU’LL GET: The opportunity to contribute to a growing company that has a fair, flexible and supportive team-oriented environment. A competitive salary, benefits package, and the opportunity to grow your career.
If you have the qualifications we are looking for, please submit your resume online today!

Job Requirements

MUST HAVES:
- 5 + years’ working experience in an IT Service role in an SMB and a managed Services environment.
- Previous service desk experience along with proven customer service skills
- Experience and proficient knowledge to support/troubleshoot with the following:
•Microsoft Office Suite
•Networks, Firewalls and Switches
•Anti-Virus and Security Software
•SQL Database and permissions
•Application installation
•PowerShell scripting
•Active Directory
- Ability to coordinate with multiple teams to deploy solutions to different environments
- Experience in Cisco, VMWare and Fortinet
- Current certification in Microsoft MCSE, MCSA, or MCTIP
- Post-secondary Degree/Diploma in relevant field or equivalent education/experience.
- Ability and willingness to participate in on-call rotation
NICE TO HAVE:
- Capability to coordinate with multiple audience (external vendors, business, IT, Managed Services Provider) in building solutions
- Ability to manage multiple projects and assignments and prioritize projects
- Excellent interpersonal and communication skills with the ability to interact with different levels and types of users
This position will remain open until a suitable candidate is selected. If you have the qualifications we are looking for, please submit your resume online today.

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888.490.4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2020 Robert Half Technology. Numéro de permis du Québec AP-2000503.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Job Snapshot

Base Pay 55,000.00 CAD - 70,000.00 CAD /Year
Employment Type Full-Time
Job Type Engineering, Information Technology, Design
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Other Great Industries
Required Travel Not Specified
Job ID 05110-0011465253
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Desktop Support Analyst


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