Software Success Manager
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Software Success Manager

Job Description

Ref ID: 05060-0011291165

Classification: Product Support Specialist

Compensation: $55000.00 to $65000.00 yearly

Are you the type of person who loves software and technology, but you’re not a software developer yourself? Perhaps you’ve got strong analytical and technical skills, but you prefer to be a bit more social in your daily routine. Perhaps coordinate with some external clients, talk with some members of your dev team, and then update the status with your project management team. All in a day’s work.

If you like this type of variety in your daily routine, then this Customer Success Manager role may be a great match for you. Especially if you want to work steps from the skytrain in Burnaby’s Brentwood area.


This Customer Success Manager role is a multi-faceted position that combines your software skills and experience. It is a combination of customer-support, project management, process improvement, and product management. As you can imagine, there is never a dull moment. The application you’ll be supporting is a successful commercial software-as-a-service (SaaS) application used in the financial services sector, by customers all over Canada.


In this full-time position, you’ll earn a competitive base salary, RSP matching, a performance bonus, and extended benefits.


If you’ve been looking to continue your career in the ever-growing FinTech space, then this role could be quite attractive. The software products you’ll be working with are used by financial services customers all across Canada. So it is a great chance to get exposure to this sector of the economy.


If you're interested in pursuing this role, please contact me for an initial discussion. This is a chance for us to discuss specifics, such as the company name, the key hiring managers, and the more in-depth job requirements. This is also a great opportunity to talk about your overall career goals and preferences. We can even discuss other potential roles which may fit what you're looking for.

If there is a suitable match, then I will make an introduction to the client on your behalf, and organize a series of interviews. The hiring process typically takes 1-2 weeks from start-to-finish.

For a more complete discussion, please email me at [Click Here to Email Your Resumé]. Also, even if you're not quite ready to apply for the role, please send me a brief note on LinkedIn to keep in contact for the future (

A bit about myself - my name is Nathan, and I am a recruitment consultant based in Vancouver, BC. I have over a decade of matching software and IT professionals to job opportunities. Whenever possible I prefer to meet face-to-face, and I am always looking to connect with like-minded tech enthusiasts in the Vancouver area

Job Requirements


Here are some of the items that you'll bring to the table for this role:

[-] You have experience with one or more complex Software-as-a-Service (SaaS) applications
[-] You have previous experience with financial solutions software (e.g. accounting, financing, lending, etc)


[-] Preference will be given to candidates who are currently in Vancouver with proper working permission to work in Canada
[-] No relocation or VISA sponsorship support will be offered for this role

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Job Snapshot

Base Pay 55,000.00 CAD - 65,000.00 CAD /Year
Employment Type Full-Time
Job Type Engineering, Information Technology, Design
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Other Great Industries
Required Travel Not Specified
Job ID 05060-0011291165
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Software Success Manager

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