Regional Supervisor, Merchandising Operations (Canada)
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Regional Supervisor, Merchandising Operations (Canada)

Job Description

Please Note: If you are a current Spin Master employee with access to Workday, apply to this job via the Workday application.

Are you looking to further your career with an industry leading, global children's entertainment company? 

At Spin Master, our unwavering commitment to open mindedness, integrity and innovation is a great part of what has made us an industry leader. How do we stay ahead of the pack? By hiring the best and brightest minds—and that’s why we want you! 

What's it like to work here?

Spin Master is a fast-paced, hands-on organization that provides many great opportunities for impactful decision-making; we are building a legacy and welcome individuals with a proven track record of driving results.  

Job Description:


The Regional Supervisor, Merchandising Operations Canada is responsible for the management of assigned merchandising teams, consisting of Sales and Merchandising representatives in a defined territory.  The majority of the role will consist of team and people management accountabilities.  This is a decision making role that will include being responsible for hiring, on-boarding and performance management of team members in assigned region. The Regional Supervisor will work closely with their team and communicate regularly regarding reporting/administration and tracking performance metrics to goals.

Specific Responsibilities:

Regional Supervisor Performance Objectives and Role Accountabilities (not all inclusive):

People Management

  • Responsible for interviewing and decision making for hiring new team members in assigned region (following departmental hiring process)
  • Creates and provides territory information including maps, store lists, coverage metrics, and auto allowance (following departmental auto allowance process)
  • Manages effective onboarding and training of new team members
  • Responsible for on-going development of assigned team members, ensuring meeting/exceeding key performance indicators
  • Evaluates quality of staff on an ongoing basis, assessing and documenting skill set, making actionable plans and decisions
  • Responsible for recognizing & actioning the need to upgrade staff based on performance requirements and business needs
  • Responsible for monitoring and approving payroll (following departmental payroll process)
    • Responsible for time off requests (approving/denying) following departmental process and works with Human Resources where applicable regarding disability, bereavement, leave of absence, etc.

Administration (Reporting) & Communication

  • Proper planning, execution and reporting for developed and assigned projects
    • Meets assigned deadlines
  • Meets communication guidelines, both oral and written including and not limited to appropriate response time to email, voicemail and developed and assigned project communication
  • Applies productive communication and involvement during conference calls (both leading and participating), projects, and corporate events
    • Includes responsibilities and accountabilities in being part of the leadership group for national merchandising meetings.

Team Performance

  • Works with all direct reports in setting KPI’s
    • Ensures that staff meet KPI Objectives
  • Tracks team and rep performance throughout year
  • Conducts direct report KPI reviews
  • Effectively trains and develops Field Reps
    • Responsible for on-going development of field team to ensure team members are meeting/exceeding departmental key performance indicators (store visits, product pulls, features set, direct to store ordering, administration/communication)
    • Manages, performs and documents in-field visits/assessments for Team Members
  • Implements (creates/develops) performance management program and uses appropriate metrics to evaluate performance of their region.
    • Includes score carding metrics, promotional compliancy, administration and communication expectations.
  • Evaluates quality of staff on an ongoing basis, and makes actionable plans and decisions.
    • Works with team lead staff and team members to develop action plans to improve performance
    • Responsible for addressing performance issues for team members and second level (Following Outlined Departmental Performance Improvement Process) and final recommendations regarding an employee, up to and including termination (Following Outlined Departmental Reprimand Process).

Leadership and Strategic Thinking

  • Develops, creates, and implements effective regional strategies consistent with the business and competitive strategy of the organization
  • Determines regional objectives/challenges and sets priorities (in addition to departmental initiatives)
  • Anticipates and communicates potential in-field issues or opportunities.
    • Offers advice and solutions to issues.

 Financial Acumen

  • Forecasting and budgeting of payouts for departmental incentive programs
  • Forecasting for departmental Direct to Store ordering programs
  • Capable of understanding and interpreting financial information
  • Capable of managing business/travel expenses within departmental policies

3rd Party Execution/Programs

  • May be required to as assigned, manage 3rd Party Merchandising Programs to include:
    • Following budget, purchase order, invoice protocol as set by company policies
    • Liaison between Spin Master & 3rd Party Partners
    • Proper planning, execution & reporting for projects
    • Communicate project scope and requirements as set by internal stakeholders with project partner
    • Provide detailed reports on program results

Product Knowledge & Industry Competency

  • Has a practical and applied knowledge of all Spin Master Product
  • Continuously educates self on competitive toys/children's products, environment, including key manufactures, products and retail trends.
  • Continues to develop a stronger understanding of Retailer Standards and Operational practices and communicates how they can benefit the department/company.

Required Skill Set:

  • Ability to direct, lead, motivate, coach, and develop people
    • Skill in supervising to include delegating responsibility, training and evaluating performance
    • Strong coaching and performance management skills
      • Ability to hold direct reports accountable
      • Ability to identify and promote growth of direct reports
      • Ability to train, mentor, and coach on an individual basis or in a group setting
  • Problem solving and conflict resolution skills
  • Excellent organizational, time management, and prioritization skills
    • Detail-oriented, and able to handle a fast-paced, ever changing, work environment
    • Able to effectively handle multiple tasks and projects simultaneously.
  • Strong written and verbal communication skills
    • Ability to create and give verbal presentations
    • Strong interpersonal skills
      • Confident, professional personality with the ability to build relationships quickly  
    • Ability to communicate professionally and have professional demeanor with all levels of internal employees and external customers
  • Ability to gather data, to compile information, and prepare reports in an accurate and efficient manner
    • Detail-oriented and capable of managing projects with excellent follow through and accuracy 
    • Program proficiency in Microsoft Office, with particular emphasis in Outlook, Excel, Word, and PowerPoint
  • Ability to work effectively with management
  • Driven to succeed and push to achieve excellence
    • Ability to drive measurable, sustainable results.
    • Ability to schedule tasks and people in order to achieve departmental goals
    • Ability to motivate and to build/keep team morale up and accomplish objectives  

Required Qualifications & Experience:

  • Flexibility to work holidays, evenings and/or weekends as required
  • Available to conduct weekend product demonstrations and trade show events
  • Able to perform physical tasks for extended time periods, including the lifting of 40 lbs.
  • Available for overnight travel within Canada (may include US travel), based on the needs of the business (up to 25% travel)
  • Access to a vehicle for business use and is able to transport goods to stores from time to time
  • Must have and maintain a valid driver’s license and proof of vehicle insurance coverage. Current provincial driving record will be required at hire. Please note that license, registration and insurance must be valid in work province.
  • 2+ years of previous leadership/management experience required, preferably in a Sales Merchandising role with a Consumer Packaged Goods (CPG) organization or third party merchandising company.
  • College Degree Preferred.

What you can expect from us:

Our mission is to Make Life More Fun with a vision to push the boundaries of innovation, creativity, and fun. From top leadership to new and veteran team members alike, everyone at Spin Master embodies our Core Values:
•    Integrity
•    Open Mindset
•    Innovation
•    Partnerships
•    Collaboration
•    Driving Results
•    Entrepreneurship

Follow us on Instagram and Twitter @SpinCareers to stay up to date on Spin Master career opportunities. 

We do appreciate all interest; however only those selected for interview will be contacted.

Job Snapshot

Employment Type Full-Time
Job Type /Jobs/Keyword/Customer-Service/ Customer Service
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Other Great Industries
Required Travel Not Specified
Job ID R123
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Regional Supervisor, Merchandising Operations (Canada)

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