Bilingual Credit Customer Service Representative
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Bilingual Credit Customer Service Representative

Job Description

Bilingual Credit Customer Service Representative

Client: Large Financial Institution

Contract: 7 month contract, Shift is 8 hours (can be anytime between 8AM-8PM)

Location: Toronto, North York

Application Process: Please apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version of your resume to Phil at [Click Here to Email Your Resumé]  . Please reference Job Title Credit Customer Service Representative, Job ID #1022513

Job Description.

The Customer Service Representative will assist clients & cardholders with fraud investigations. Fraud Recovery agents work cases received specific to cardholder transactions on various levels and stages within the Investigation process. This work includes investigation into the transaction(s) specific to the customer’s claim as well as working with Fraud Detection agents and other internal partners to resolve the customer’s case.Team members are expected to work autonomously to meet productivity and quality metrics, as well as with peers within a team environment to achieve overall department goals.


  • Investigate credit card fraud or abuse of cardholder information
  • Investigate and resolute cases in the respective queues
  • Investigate fraudulent claim to determine responsible party
  • Perform chargebacks within MasterCard regulations
  • Adhere to work-instructions to support decisions and work entries, which can be complex with multiple steps
  • Ensure the reliability and integrity of information contained in the system
  • Uses logical reasoning and mathematical skills in the identification of transactions based on clearly defined criteria and procedures
  • Assists in the detection and prevention of errors or exceptions by analyzing high-risk transactions for oddities and case patterns
  • Prepare manual customer correspondence
  • Consults with Manager and Advocate Coaches to obtain guidance and information to process fraud cases
  • Perform additional responsibilities as business needs require

Key Qualifications:

  • High School Diploma, GED or equivalent
  • Credit or Fraud experience in a Customer Service/Call Center employee
  • Experience utilizing investigation tools
  • Fluent in English and French
  • Proficient in MS Windows XP and MS Office
  • Flexibility to work within call centre operating hours (8AM-8PM)


  • Six months of Capital One experience
  • One year of previous Fraud Detection, Recovery, or Disputes experience

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178

Job Snapshot

Employment Type Contractor
Job Type Customer Service, Finance, Accounting
Education High School
Experience Not Specified
Manages Others Not Specified
Industry Other Great Industries
Required Travel Not Specified
Job ID 1022513
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Bilingual Credit Customer Service Representative

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