Customer Service Representative
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Customer Service Representative

Job Description

At CashMax, an EZCORP Company, our goal is to improve and simplify our customers' lives. We listen, we care and we deliver on our promises.

Are you a caring and enthusiastic team player who loves helping others? Do you have exceptional customer service and sales skills that you are eager to demonstrate? Are you looking for a company that understands the importance of work life balance and offers the opportunity for professional growth? If you are thinking "hey that sounds like me!", then click on the 'Apply' link below, because we would love to meet you!

Here at CashMax, we believe our greatest asset is our people. We promote work life balance; all our stores are closed on Sundays, holidays and are open no later than 8 PM (check out our store hours at www.cashmaxloans.ca they're pretty great).

We offer our Team Members the opportunity to grow with us by providing ongoing training and development tools, and by promoting from within whenever possible. Whether you are interested in moving into Management, or want to join our Support Centre, we give you the opportunity to grow with us!

We are currently searching for a Financial Services Representative for our St. Catharines branch located at 284 Geneva St. This is a full-time role offering 35-40 hours per week.

About Us

Guided by honesty and integrity in all that we do, we strive to find solutions for our customers by delivering on our promise "The cash you need. The respect you deserve."

We offer:

  • A Fun work environment
  • Flexible hours
  • A fun, friendly, and supportive team
  • Training and development resources, with over 3000 online training courses at your fingertips
  • Competitive pay and benefits
  • Monthly Bonus Eligibility after 30 days
  • Paid Time Off
  • A strong belief in developing our Team Members and we promote from within whenever possible

About the Job:

  • Delivers outstanding face to face customer service including accurate processing of loan and payment transactions
  • Performs store opening and closing procedures as required
  • Follows cash handling procedures related to the customer and store transactions
  • Conducts follow-up calls to customers on a timely basis, exhibiting positive and friendly phone manner
  • Performs collection calls to delinquent customers
  • Assists Manager in all other duties to ensure timely payment of outstanding loans
  • Enhance brand awareness online through positive customer and Team Member reviews
  • The ability to enhance positive brand awareness within the communities that we serve



About You

  • Positive attitude and work ethic; as an individual, and as part of a team
  • Customer centric attitude; with strong in-person and over-the-phone customer service skills including "suggestive selling".
  • Hardworking 'get it done' mindset; you care about results and take ownership for your performance
  • Detail oriented; we care about our customers and want to ensure all transactions are performed accurately and efficiently
  • Experience in cash handling and customer service; preferably in a financial service setting
  • Collections experience is considered an asset
  • High School Diploma or equivalency
  • A minimum of 18 years of age

*CashMax is an equal opportunity employer committed to diversity and inclusion. We are happy to provide applicants with accommodations upon request in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

EZCORP participates in the E-Verify Program (Department of Homeland Security) which electronically verifies the employment eligibility, identity, and Social Security number validity of all new hires and rehires.


Job Snapshot

Employment Type Full-Time
Job Type Customer Service, Retail, Sales
Education High School
Experience Not Specified
Manages Others Not Specified
Industry Other Great Industries
Required Travel Not Specified
Job ID 8380/8381
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Customer Service Representative


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