Bilingual Computer Help Desk Representative
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Bilingual Computer Help Desk Representative

Job Description

Bilingual Computer Help Desk Representative



As an Acting Computer Help Desk Technician, your main duties consist of handling telephone calls and e-mail requests from customers who need assistance with troubleshooting computers and peripherals.



• Provide technical assistance and education to customers via telephone, remote access applications on computer and peripheral related issues (i.e. basic anti-virus/spyware/grayware protection, basic application operation, wireless applications and data backup) 
• Troubleshoot via phone, software and operating system problems/failures to identify hardware/software related failures. Formulate and communicate resolutions for computer issues. This includes peripheral equipment such as, but not limited to, monitors, keyboards, and printers/all in-one multifunction 
• Identify customer's behavior that puts their system at risk. Make suitable recommendations to prevent vulnerabilities and repeat customer contact 
• Arrange appropriate service for hardware failure through approved service outlets 
• Assist in escalated matters from customers and service providers 
• Make recommendations for improvements to Help Desk operations



• Bilingual preferred (English & French)

• Minimum 1 year of customer service experience and/or call center experience

• Excellent customer service skills and strong communication skills

• A working knowledge of PC hardware/software troubleshooting

• Ability to analyze and solve problems pertaining to hardware and software on home and small office computer systems

• Ability to handle multiple responsibilities concurrently in a fast paced environment

• Must have a working knowledge of Windows 10

• Positivism, dynamism, team spirit

Job Snapshot

Employment Type Full-Time
Job Type Customer Service, Information Technology
Education Not Specified
Experience At least 1 year(s)
Manages Others Not Specified
Industry Other Great Industries
Required Travel Not Specified
Job ID CUS23861
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Bilingual Computer Help Desk Representative

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