Bilingual Computer Help Desk Representative
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Bilingual Computer Help Desk Representative

Job Description

Bilingual Computer Help Desk Representative

Description

ROLE PURPOSE

As an Acting Computer Help Desk Technician, your main duties consist of handling telephone calls and e-mail requests from customers who need assistance with troubleshooting computers and peripherals.

KEY ACCOUNTABILITIES

ESSENTIAL DUTIES AND RESPONSIBILITIES


• Provide technical assistance and education to customers via telephone, remote access applications on computer and peripheral related issues (i.e. basic anti-virus/spyware/grayware protection, basic application operation, wireless applications and data backup) 
• Troubleshoot via phone, software and operating system problems/failures to identify hardware/software related failures. Formulate and communicate resolutions for computer issues. This includes peripheral equipment such as, but not limited to, monitors, keyboards, and printers/all in-one multifunction 
• Identify customer's behavior that puts their system at risk. Make suitable recommendations to prevent vulnerabilities and repeat customer contact 
• Arrange appropriate service for hardware failure through approved service outlets 
• Assist in escalated matters from customers and service providers 
• Make recommendations for improvements to Help Desk operations

QUALIFICATIONS

 

• Bilingual preferred (English & French)

• Minimum 1 year of customer service experience and/or call center experience

• Excellent customer service skills and strong communication skills

• A working knowledge of PC hardware/software troubleshooting

• Ability to analyze and solve problems pertaining to hardware and software on home and small office computer systems

• Ability to handle multiple responsibilities concurrently in a fast paced environment

• Must have a working knowledge of Windows 10

• Positivism, dynamism, team spirit




Job Snapshot

Employment Type Full-Time
Job Type Customer Service, Information Technology
Education Not Specified
Experience At least 1 year(s)
Manages Others Not Specified
Industry Other Great Industries
Required Travel Not Specified
Job ID CUS23861
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Bilingual Computer Help Desk Representative


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