Customer Service Officer
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Customer Service Officer

Job Description

Agilus is looking for Customer Service Officer for our client, a nationally recognized financial institution, located in downtown Edmonton.

In this role, you will be expected to:

  • Act as primary coordinator to the branch in responding to customers' phone and face-to-face enquiries, using standard procedures and reporting non-standard activities if required
  • Ensure accurate processing of all department administration activities such as loan payouts, creation of payout statements, processing of renewals & payment processing
  • Meet assigned goals and complete business processes and procedures in a timely and accurate manner to achieve business and branch objectives
  • Help build a positive and equitable work environment by promoting team efficiency as well as participating in personal performance development and operational improvement opportunities

Job Requirements

  • Undergraduate degree or equivalent
  • Financial Industry experience is an asset
  • Strong administration, organizational, planning and time management skills to work in a fast-paced, high-pressure environment
  • Strong customer service skills
  • Hands on knowledge of using MS Office (Word, Excel and Outlook)
  • An energetic individual who can exercise initiative and be thorough, accurate, and detail oriented in handling several tasks and changing priorities
  • A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Please note this is a contract role.

If interested, please respond by emailing your resume to [Click Here to Email Your Resumé]  

Agilus thanks you for your interest in this position. We will contact those candidates whose skills and work experience most closely align with our client’s needs and will retain all resumes for future opportunities. We encourage you to regularly visit our website at to view our new job postings and career search tips. ‘Like’ us on Facebook and receive job announcements in your news stream


Job Snapshot

Employment Type Contractor
Job Type /Jobs/Keyword/Customer-Service/ Customer Service
Education 4 Year Degree
Experience Not Specified
Manages Others Not Specified
Industry Other Great Industries
Required Travel Not Specified
Job ID 102836
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Customer Service Officer

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