Deskside Technician
Job Description

Deskside Technician

On behalf of our client, PROCOM is looking for a Deskside Technician.

Deskside Technician – Job Description

  • The individual will provide technical support for a migration project from Windows 7 to Windows 10 for one of our banking clients.
  • The candidate will report to the Onsite Team Lead (and/or Manager of the Onsite Team) and interact, collaborate and address end users/clients with the highest standard of professionalism/customer service.
  • Deliver technical support services in a courteous and responsive manner during the migration project
  • Troubleshoot, fix and/or resolve clients’ issues
  • Complete various tasks and responsibilities, including moves, disaster recovery, asset refresh, install, de-install, re-image, evaluation and testing, answer/respond to questions about software.
  • Consistently demonstrate interpersonal and customer service skills
  • Demonstrate the use of various software applications to end users

Deskside Technician – Mandatory Skills

  • 2+ years of work-related experience
  • Experienced working with laptops and both Windows 7 and 10 operating systems
  • Associates Degree or technical training or equivalent combination of education and experience
  • Demonstrated ability to multitask
  • Excellent customer service and communication skills

Deskside Technician – Nice to Have Skills

  • A+ and Windows 10 certification highly preferred

Deskside Technician - Assignment Start Date

ASAP – 2 months to start

Deskside Technician - Assignment Location

Montreal, QC

Job Requirements


Company Overview

For 35 years, Procom has been pushing the envelope in North American IT staffing solutions. Driven by a senior management team of seasoned recruitment professionals, we have offices in 14 locations in the US and Canada and service all major IT markets.

When we started out in 1978, tech jobs were just being integrated into the workplace. We have been a part of shaping the landscape of IT in Canada ever since, placing IT consultants in major businesses in all sectors, including banking, telecommunications, and retail.

Through all the peaks and valleys of the IT industry, we have consistently done one thing: helping IT professionals discover the next chapter in their career.

Submit your email address to begin the application process for the Deskside Technician job
Email is invalid Email address is needed