Incident Management specialist required
Experis • CA-ONTARIO-Ottawa • 2019-03-14


Experis (Ottawa, Ontario) is in charge of delivering end-to-end solutions through connecting both highly-skilled professionals and best-practice project solutions to address client challenges. We realize an individual's potential can't be captured in a resume and that you're much more than a job title. We understand you're an exceptional individual with endless possibilities - and that it's not just what you can do that's important, but also what you want to do. That's why we make sure to uncover your unique talents, interests and goals - and connect you to career opportunities that inspire you and your success. You'll get more out of work than you imagined possible

Job Description:

Our Federal Government client here in Ottawa, Ontario (Canada) has one (1) long term contract opportunity available for an Incident Management specialist to work within a Service Desk environment. You must possess a valid Reliability Status security clearance (Secret level security clearance will be considered an asset). If interested please apply directly to [Click Here to Email Your Resume]

  • Coordinate responses to incidents raised within the service desk (current tool utilized is Cherwell)
  • Perform initial priority assessments and mediate priority assessment disputes
  • Assist with enhancements of incident process documentation & incident reports
  • Assist in measuring and improving, information and experience within incident management
  • Ensure standards, tools and best practices are implemented
  • Educate community about Incident Management services
  • Prioritize incidents based on business impact and urgency
  • Ensure when potential major Incidents are detected they are escalated appropriately
  • Promote adherence to incident management and ITSM policy and procedures
  • Identify major Incident follow up items and takeaways for review
  • Identify and drive continuous improvement
  • Work closely with change and problem management teams
  • Prepare incident reports for management consumption

Qualified Candidates will ideally possess:

  • Thrive in a fast-paced and deadline-driven environment
  • Experience working in a team-oriented, collaborative environment
  • Excellent organizational and problem solving skills

If you are interested in this opportunity please submit to the email address below

Derek Weber
Senior Recruiter
National Capital Region
T: (613) 237-1727 x 8012
C: (613) 222-2451
[Click Here to Email Your Resume]
440 Laurier Avenue West, Suite 351

Ottawa ON. K1R 7X6

We thank you for your interest in Experis and wish to advise that only candidates under consideration will be contacted.

Experis is an Equal Opportunity Employer (EOE/AA)



Employment Type: Full-Time Employee
Job Type: Full-Time Employee
Base Pay: N/A
Education: Not Specified
Experience: Not Specified
Manages Others: Not Specified
Required Travel: Not Specified
Job ID: FOX_11389571

Working with Experis... We don't just find jobs. We give you the power to work the way you want, reach for new opportunities and achieve your goals. After 40-plus years matching professional talent to satisfying career paths, Experis knows that it's not only what you can do that's important, but what you want to do. What inspires you. What fits your personal workstyle. And what works with your personal lifestyle. You need options. Experis has them.

Contact Information

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