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Job Snapshot

Employee Type - Full-Time EmployeeExperience - Not SpecifiedIndustries - Other


Halton Healthcare Posting #:  2018-834275

Non Union

Position: Clerk II

Department: Business Development - Connect Care Medical Alert Service and Foot Care and Orthotic Centres

Status: Temporary Part time for approx. 1 year with potential to become permanent status.

Hours: Monday to Friday – Up to 20 hours per week (shifts range from 4-8 hours, generally 2-3 shifts per week)

             Plus up to 15 weeks of full-time vacation coverage. Availability must be flexible to meet the operational needs.

             (Hours may be subject to change based on operational needs)

Site: Oakville

Halton Healthcare takes great pride in providing quality, compassionate healthcare services to our rapidly growing communities. As a progressive and vibrant healthcare organization, we are committed to being an innovative centre of excellence in community hospital care in the Halton and Peel Regions.  We are a distinctive centre of healthcare excellence that offers first-rate care in an innovative environment that supports the physical, mental, emotional and spiritual needs of the community. 


Connect Care Medical Alert Service

State-of-the-art technology allowing individuals to remain living safely and independently at home for as long as possible with the use of a wearable medical alert button. A simple press of a button activates an alarm, and the appropriate assistance is dispatched.

Connect Care is a hospital owned and operated program that has been providing Emergency Response Service for over 28 years. Net proceeds support hospital programs. Trusted and recommended by doctors, healthcare professionals, clients and families.

We pride ourselves on exceptional personalized customer service. Our clients are our biggest referral sources.

This is what you’ll be doing:

The Clerk II supports the daily operations of the Connect Care Medical Alert service.  You will be required to continually demonstrate advanced client servicing proficiency and attention to detail working together with the Office Administrator, the full-time Connect Care Clerk, as well as positively contribute to the Business Development department. 

  • Act as the initial contact by phone, or in person in a professional, courteous and caring manner understanding the needs of our unique clientele
  • Visit clients/families in hospital when necessary to promote the program and sign up new clients
  • Prepare documentation and all paperwork to prepare installations for pickup by families & volunteers
  • Complete intake of installations and equipment changes
  • Process payments (cheques, credit cards and pre-authorized) when necessary
  • Back up month end work to support the Office Administrator
  • Monitor daily alarm reports and follow up as necessary
  • Work with a team of program volunteers to schedule installations and equipment changes
  • Assist with promotion of program at community/in-house events as required
  • Other administrative duties as assigned


Oakville Hospital Foot Care and Orthotic Centres:

Provide administrative support to the clinic, provide front and back office clerical functions including patient reception and registration, appointment scheduling using podiatry software, product ordering, communication with physicians, staff, patients, suppliers and visitors as well as telephone and online enquiries. Other general office duties as assigned. Past experience in a medical office would be preferred.

This is what you’ll need to do it:

Halton Healthcare endeavors to hire individuals who are competent in their chosen profession and who exemplify our mission, vision and values of accountability, respect and compassion which guide our individual behaviours and attitudes. 

  • Office Administration diploma required (equivalent work experience may be considered)
  • Sales experience and experience converting prospects to clients would be an asset
  • Strong customer service and relationship building skills
  • Self Starter with outstanding organizational, time management and communication skills
  • Demonstrate ability to multi task and prioritize work, taking ownership and accountability for results
  • Ability to proactively problem solve and maintain excellent internal and external client relationships
  • Attention to detail is critical
  • Excellent knowledge of information technology including Microsoft Office (Outlook, Word, Excel)
  • Comfortable with computer software and a quick learner to adapt to software specific to Connect Care  
  • Excellent critical thinking skills
  • Must be able to work independently and as part of a team
  • Exemplary customer service skills
  • Excellent verbal and written communication skills
  • Experience working with seniors would be an asset
  • Must have own transportation for in-home and community visits when necessary
  • Excellent attendance and performance record required
  • Must be physically able to do the job

The ideal candidate is strong in patient centered care in a dynamic, rapidly changing environment. We require a person with good communication skills with a clear patient focus with the ability to manage execution and to foster teamwork and cooperation.

Posted until filled.

If you are passionate about what you do, motivated by improving the health of the community, and as committed to excellence, quality and patient safety as we are, we'd like to hear from you. Please submit your application via the HHS website directly to this posting and include a current copy of your resume.

Halton Healthcare is committed to providing accommodations [for people with disabilities].  If you require an accommodation, we will work with you to meet your needs.

Halton Healthcare is a smoke free facility in and around all three sites. Smoking is not permitted on HHS hospital properties. We thank everyone who works at or visits our hospitals for respecting this healthy initiative.  HHS is also a scent-free environment for all employees and visitors to accommodate individuals’ health concerns arising from exposure to scented products. We ask for everyone's cooperation in our efforts to accommodate health concerns.

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