Intermediate Technical Support
Job Description

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Intermediate Technical Support Analyst

On behalf of our client in the Telecommunications Sector, PROCOM is looking for an Intermediate Technical Support Analyst.

Intermediate Technical Support Analyst- Job Description

  • Manager is looking for two technical support resources to work on an enterprise telephony project.
  • The resources will be supporting convert from Skype for business to Microsoft teams.
  • Primary technical solution resource for the Skype Enterprise project
  • Triage with business unit primes to gather technical telephony requirements
  • Work with operational technical team to help build out technical solution that meets business requirements
  • Configure enterprise voice endpoints(Polycom handsets and conference phones)
  • Configure and deploy gateways for any remaining analog phones in the environment
  • Successful delivery of technical solution for enterprise voice solution based on site requirements
  • Successful configuration of endpoints
  • Successful configuration of gateways to maintain any analog phone requirements

Intermediate Technical Support Analyst- Mandatory Skills

  • Experience with 0365, SKYPE for Business, Video Conferencing
  • Strong communication skills

Intermediate Technical Support Analyst- Assignment Start Date

ASAP – 12 months to start

Intermediate Technical Support Analyst- Assignment Location

Brampton, ONT

Job Requirements


Company Overview

For 35 years, Procom has been pushing the envelope in North American IT staffing solutions. Driven by a senior management team of seasoned recruitment professionals, we have offices in 14 locations in the US and Canada and service all major IT markets.

When we started out in 1978, tech jobs were just being integrated into the workplace. We have been a part of shaping the landscape of IT in Canada ever since, placing IT consultants in major businesses in all sectors, including banking, telecommunications, and retail.

Through all the peaks and valleys of the IT industry, we have consistently done one thing: helping IT professionals discover the next chapter in their career.

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