Financial Services Manager - Ontario East and North
Job Description

With a focus on Mobility, Operational Excellence, Value to our Customers and the Electrification of vehicles, you can expect to be part of something exciting. From the sleek design of our vehicles to the unique opportunities we offer around the globe, Nissan exemplifies ingenuity in everything we do. Our people are what drive the business forward.

We’re currently looking for a Financial Services Manager to join our team in the Ontario East/North territory.

The Financial Services Manager (FSM's) will act as Nissan’s primary point of contact with Dealer Principals, General Managers and Business Managers in the Nissan, Infiniti and Mitsubishi dealerships.  The FSM’s primary responsibility is to act as a hands-on business consultant with the ultimate goal of developing positive relationships with key Dealership personnel and improving Dealers’ performance.

Job functions Include but are not limited to:

  • DEALER RELATIONSHIP BUILDING:  Extensive time will be spent with each Dealership cultivating relationships and assisting the Dealerships in growing their Business Office sales – focusing on NCESI and NCF products
  • Facilitates the NCI introductions and on boarding of new Nissan franchises (specifically Business Manager) and ensures new Dealer staff is knowledgeable of all systems, policies and procedures. 
  • TRAINING:  Assesses, identifies and provides training both in the Dealership and in classroom settings.  In-Dealership training could include training new Business Managers at existing Nissan Dealerships as well as Business Managers at newly appointed Nissan Dealership on materials such as NCESI’s product offerings and their features and benefits, NCF product knowledge, customer retention, overcoming objections,  Policies and Procedures (including e-contract), systems and processes. 
  • GROWING THE BUSINESS: Initiates follows-up on issues (from Dealers and NCESI / NCF staff) to ensure resolution. Prepares various reporting and data analysis including Dealer financing and NCF penetration, CPO Sales, and NCESI product penetration.  Assists Dealers with their customer retention efforts by providing feedback combined with sales techniques to increase their customer retention rates. 
  • COMPETITIVE ENVIRONMENT:  Monitors sales/marketing programs of all competitive providers of F&I products including but not limited to:  vehicle service contracts, insurance, finance companies and banks; keeps management informed of competitive selling, promotions and related market activities.
  • VOICE OF THE CUSTOMER:  Enhance overall customer experience through the achievement of specific VOC objectives and process implementation.   Closely work and support Dealers in achieving their customer satisfaction objectives. 

Job Requirements

Minimum Qualifications:

  • University or College Degree required
  • Minimum 2 years of experience in captive automotive financing (retail leases or loans) or Business office
  • Strong presentation and computer skills especially in (PowerPoint and Excel) is required
  • Proven success in building and cultivating strong relationships
  • Work independently with minimal supervision and make decisions when required

Welcome to an open lane of possibility. Drive your career forward and join the company leading the technology and business evolution of the automotive industry by applying today.

All of us at Nissan – regardless of functional area or expertise – share a passion to design, manufacture, and sell high-performance vehicles. It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in Canada and will be required to provide proof of employment eligibility at the time of hire.

**Visa sponsorship for this position is not available at this time.**

Mississauga Ontario Canada

Company Overview

Nissan is made up of a richly diverse group of people, as reflected in the company's leadership team and the numerous corporate outreach programs in which we participate in the community. Together, we have what it takes to build cars and trucks with the power to change both the way you view the world and the way you move in it.

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