DevOps Analyst - Retail
Job Description

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Intake notes:  Manager is trying to hire FT but hasn't been happy with resumes from HR.  This is NOT a FT role - asked us to source a couple of contractors while they look for FT.  6 months - does NOT need previous retail exp.  Looking for strong DevOps resources who understand build/deployment.  Aside from the skills below - please also search for candidates who have "Puppet and Chef" experience

Rate can be flexible - would like to show them the best we have

Job description

Interested in being a part of a team that is leading the evolution of retail in Canada?

Embracing and driving change is critical to our success. The complexity and rate at which the retail industry is transforming has increased exponentially in recent years and we are committed to being a leader in the industry. As such we are relentlessly focused on innovating at every level of our business, investing in new technologies and products, and doubling down on the best talent to drive the company forward. It is an especially exciting time to join the Canadian Tire Family of Companies.

What You’ll Do

In this role, you will be expected to:

  • Provide hands on application support for daily operations of our support for DevOps - Delivery environment, including service, data and process integrity, configuration, user administration, reporting (data pulls) and optimization.
  • Identification of root cause analysis and resolution of incidents reported by the monitoring systems and end users.
  • Analyze data inaccuracies and work with IT team members and business stakeholders to correct the data.
  • Collaborate with IT units and business stakeholders to fully understand the business processes and requirements supported by the applications.
  • Work with business stakeholders to determine business process improvements and optimization of the DevOps environment to improve value add to the organization.
  • Maintain documentation and provide knowledge transfer for other system support analysts.
  • Prepare and facilitate training sessions where required.
  • Evaluate gaps in process and operational support documentation and implement plan to address the missing information.
  • Understand and adhere to all compliance requirements (audit controls) for our applications. Participate in evidence collection and review for ITGC`s that pertain to application support. This process involves understanding applicable compliance aspects from the corporate information security policy as well as ITIL and COBIT frameworks.
  • Provide application expertise to assist with identifying business and technical requirements for project activities. Identify and raise risks as they relate to the application or business processes around the application.
  • Identify and communicate support requirements and lead the transition of support activities from project to production.
  • Demonstrate a strong understanding of retail applications and business processes related to Point of Sale and Payment Channels. Ability to communicate with business stakeholders in business terms at all levels of the organization.
  • Act as incident and problem coordinator as a back-up, where required.
  • Facilitate regular meetings and working sessions with IT team members and different business units to address ongoing issues that require further understanding or analysis.
  • Participate in an on-call rotation to provide afterhours support for our key business applications.

Who You Are

We are looking for high performing individuals who are:

  • Agile and innovative individuals, who are able to manage in an environment of change and ambiguity to help us take bold and strategic moves in this rapidly evolving retail environment
  • Creative thinkers who take initiative and are capable of building, launching and managing projects/programs that drive results for our customers
  • Problem solvers with the ability to analyze and prioritize to meet business objectives
  • Collaborative team players with superior influencing skills, who build relationships easily across various stakeholder groups to move initiatives forward 

If you’re curious, ready to take on new challenges and open to doing things differently to help us evolve rapidly, then Canadian Tire is definitely the place to be.

What You’ve Done

  • Minimum of 5-7 years in a large software Release, QA, Continuous Integration, or DevOps environment and 7-10 year in an IT environment.
  • Strong knowledge of retail based applications and business processes.
  • Strong understanding of DevOps and Continuous Integration environments (Java, Python, Tomcat / Apache) with the ability to read, write and execute shell scripts.
  • Strong understanding of Red Hat Enterprise Linux (RHEL) and/or OpenStack.
  • Knowledge in some or all of the following areas: Windows 2000, 2003 Server, AIX, Linux, RF protocols, IBM iSeries AS400 is desired.
  • Working knowledge of GIT, JIRA, Ansible, Bamboo, MySQL, MariaDB is desired.
  • Good understanding of hardware and networking components.
  • University degree with a CS, Engineering or other Technical focus is considered an asset.

Job Requirements


Company Overview

For 35 years, Procom has been pushing the envelope in North American IT staffing solutions. Driven by a senior management team of seasoned recruitment professionals, we have offices in 14 locations in the US and Canada and service all major IT markets.

When we started out in 1978, tech jobs were just being integrated into the workplace. We have been a part of shaping the landscape of IT in Canada ever since, placing IT consultants in major businesses in all sectors, including banking, telecommunications, and retail.

Through all the peaks and valleys of the IT industry, we have consistently done one thing: helping IT professionals discover the next chapter in their career.

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