Customer Service Representative
Job Description

Are you looking to make a difference in a patient’s life?  At AmerisourceBergen, you will find an innovative culture that is patient focused and dedicated to making a difference.  As an organization, we are united in our responsibility to create healthier futures.

Reporting to the Program Manager, the Risk Management Associate’s primary responsibilities will include processing requests to participate in a national registry for the disease, entry of patient and physician information into the program database, and responding to physician and client enquiries. Additional duties include managing the receipt of patient laboratory data, maintaining electronic records to support program archiving system, supporting data management activities, maintaining an effective document management system, promoting high levels of customer service, maintaining call compliance, and responding to enquiries with the highest degree of courtesy and professionalism.
Hours of work for the Employee will be scheduled between 8:00AM and 8:00PM Monday through Friday with a weekly rotating 12PM-8PM.

PRIMARY DUTIES AND RESPONSIBILITIES:
  • Process program registrations received via fax, e-mail and phone on a daily basis;
  • Ensure prompt updates to program database on an ongoing basis;
  • Maintain effective communications with multiple external and internal customers;
  • Maintain accurate electronic records of information regarding patient and program registrations, patient data, laboratory alerts, and requests for further information; and
  • Communicate with internal and external clients as deemed necessary.
  • The Risk Management Associate will also be assigned other duties and tasks as required.





  • Minimum 2 years experience in customer service / data entry role, in an office setting
  • Working experience in a pharmaceutical/biotech or healthcare-related industries is an asset
  • College diploma or University degree in a related field;
  • Proactive customer focus
  • Bilingualism an asset
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
  • Ability to communicate effectively both orally and in writing
  • Professional / courteous / efficient telephone manner
  • Effective interpersonal and leadership skills
  • Effective organizational skills; attention to detail
  • Ability to consistently meet deadlines
  • Excellent problem-solving skills; ability to resolve issues effectively and efficiently
  • Ability to work independently and in a team environment;
  • Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs


 


We offer competitive total rewards compensation. Our commitment to our associates includes offering benefit programs that are comprehensive, competitive and will meet the needs of our associates.
  • Competitive compensation packages
  • Comprehensive health and dental plans
  • Flexible & remote working options
  • Employer RRSP-matching
  • Online peer-to-peer recognition program
  • Corporate discounts with multiple establishments, including fitness centers
  • Health & Wellness program with onsite yoga and massage therapy


AmerisourceBergen is a publicly traded Fortune 11 global healthcare solutions company and is one of the world's largest pharmaceutical services companies. Innomar Strategies, a part of AmerisourceBergen, is Canada’s leading patient support provider for specialty pharmaceuticals. Through our Integrated Service Model, we deliver customized solutions to improve product access, increase supply chain efficiency, and enhance patient care. Innomar is the trusted expert in specialty pharmaceuticals with an unwavering commitment to patients.



Job Requirements

 

Company Overview

Innomar Strategies was founded in 2001 around the kitchen table of our current president, Guy Payette, and his partners. The company originally specialized in market access and reimbursement consulting, and gradually expanded its capabilities to include fully integrated patient support programming, nursing support, and specialty logistics. By the end of 2008, the company had grown to have over 450 associates.

In 2009, AmerisourceBergen acquired Innomar Strategies further establishing the company’s expertise in specialty pharmaceuticals. As part of AmerisourceBergen, Innomar Strategies is connected with a global leader in healthcare with over $135 billion of annualized revenue and 18,000 associates. AmerisourceBergen has an established history of delivering innovative programs and solutions across the pharmaceutical supply channel.

With over 1,200 associates and a nationwide footprint, Innomar Strategies is Canada’s leading service provider to specialty pharmaceutical and biotech manufacturers. Innomar is differentiated by their Integrated Service Model, which provides customized solutions to improve product access, increase supply chain efficiency, and enhance patient care. Manufacturers trust Innomar Strategies to deliver innovative brand solutions throughout the product lifecycle.