Business Specialist – Change Oversight Team
Job Description

Business Specialist - Change Oversight Team

On behalf of our client in the Banking Sector, PROCOM is looking for a Business Specialist - Change Oversight Team.

Business Specialist - Change Oversight Team – Job Description

  • The Process & Change Management Group for Retail Operations and is accountable for the overall change approach, roadmaps, and implementations of both internal and partner led initiatives.
  • As the Business Specialist, you will report on and monitor the end to end change request intake process, ensuring all established guidelines, processes and service levels are followed.
  • You will manage the database of intakes, ensure accuracy and completeness of data, and make recommendations to management to improve internal processes.
  • You will also perform QA on reports, look at the inputs to the reports and then create the reports.
  • Intake Process Management - Monitor the end to end change request intake process ensuring all established guidelines, processes and service levels are followed for all LOBs.
  • Provide service and guidance to the bank, all third-party clients and internal clients. Review content of each request for quality, accuracy and details, including tracking of responses and following up on approvals.
  • Develop and Sustain Reporting – Design and build high quality reports for Management and key stakeholders to keep them informed of the status of the projects, communicate upcoming changes, and highlight risks or opportunities, leveraging strong Excel, SharePoint and PowerPoint skills.
  • Database Management - Develop and maintain SharePoint databases in order to support the ongoing needs of the department and its clients, ensuring data is accurate, complete and current by performing regular QA.
  • Time Management and Accountability - Ability to meet very tight deadlines through effective prioritization.
  • Ability to work independently with little direction in a fast paced, high pressure environment.

Business Specialist - Change Oversight Team – Mandatory Skills

  • Demonstrated experience in reporting with strong Excel and PowerPoint Skills
  • Strong SharePoint skills, including the ability to configure sites
  • On the job and technical experience is key
  • 2-4 years of relevant experience required
  • Excel – pie charts, graphs, basic formulas, V-lookups.

Business Specialist - Change Oversight Team – Nice to Have Skills

  • Previous FI experience
  • Tableau experience
  • Bilingual - English/French

Business Specialist - Change Oversight Team - Assignment Start Date

ASAP – 12 months to start

Business Specialist - Change Oversight Team - Assignment Location

Mississauga, ONT



Job Requirements

 

Company Overview

For 35 years, Procom has been pushing the envelope in North American IT staffing solutions. Driven by a senior management team of seasoned recruitment professionals, we have offices in 14 locations in the US and Canada and service all major IT markets.

When we started out in 1978, tech jobs were just being integrated into the workplace. We have been a part of shaping the landscape of IT in Canada ever since, placing IT consultants in major businesses in all sectors, including banking, telecommunications, and retail.

Through all the peaks and valleys of the IT industry, we have consistently done one thing: helping IT professionals discover the next chapter in their career.



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