Business Development Manager (Dealer)
Job Description

ADT is a leading provider of security and automation solutions in the United States and Canada for homes and businesses, people on-the-go and their network. Making security more accessible than ever before, and backed by 24/7 customer support, ADT delivers same-day service and live answer within seconds in customer operations, helping customers feel more safe and empowered. ADT is headquartered in Boca Raton, Florida and employs more than 18,000 people throughout North America. More information is available at

Position Summary:               
The Business Development Manager leads a team of individuals that work to on-board, grow and develop ADT Authorized Dealers.  He/she will contribute and support the ADT Authorized Dealers focused on enabling a strategic, cross-functional discipline that increases sales results and productivity including delivering integrated content, training and coaching for our salespeople and sales managers.  He/she must be adept at communicating a compelling vision and building engagement and alignment through exceptional people leadership, outstanding talent development, and effective communication and collaboration.

Duties and Responsibilities:
  • Leads and participates in efforts for content creation, delivery strategy and learning facilitation for sales managers and sales reps across our Dealership Channel
  • Leads effort to develop and deploy Regional Manager and Seller Effectiveness Guides in collaboration with Sales Programs teams and sales leadership.
  • Owns and manages routines with Performance Improvement Dealer Process Managers, to ensure daily, weekly and monthly communication with National Director to ensure we are working closely on all processes intended to increase Authorized Dealers growth and profitability.
  • Participates in design, as well as inspects and reviews all content design, deployment, and communications activity.
  • Ensures operating leverage, focusing on economies of scale and technology deployment to enhance dealer learning and development.
  • Leads sales side effort on career continuum and talent assessment execution in partnership with Authorized Dealers
  • Participates in developing strategies for sales enablement to provide sales teams with the resources they need to generate more revenue; creating a culture of success and ongoing sales goal achievement.
  • Develop processes and systems that deliver material, content and other tools for new rep onboarding and ongoing training programs which enable sales teams to present best in class solutions to potential customers.
  • Identify opportunities to improve the effectiveness and efficiency of sales programs and processes through best practice sharing, process improvement, and effective analytics; and collaborates with National Director to determine how to successfully deploy and implement across the regions.
  • Recommends innovative strategies and demonstrates strong commitment for ADT to continue improving the customer experience, while fostering a culture that demonstrates ADT’s responsibility to its employees, community and our mission of creating customers for life.
  • Travel for in-person meetings with Dealer partners and National Director to ensure implementation of sales processes and leadership processes to our Dealer Partners

  • Leads a group of dealers by providing clarity of vision and expectations; role modeling effective coaching and performance feedback, prioritizing resources; facilitating alignment of the team.
  • Develops and executes a strong talent management plan including talent assessment, selection, empowerment, coaching, motivation and retention of top talent; builds and develops succession plans and pipeline of talent.
  • Employs a diverse and creative communications framework to align dealer’s employees and generate understanding and commitment to achieving the business plan.

  • Partners effectively across business channels (Residential, Small Business, etc.) and functions (Operations) to ensure effective delivery of support services. Effectively solves problems or issues related to broader sales support challenges.
  • Ensures compliance and the highest ethical standards in all processes.
  • Creates the vision and fosters a culture of accountability for implementing actions that support customer service excellence.
  • Advocates and ensures corporate programs and initiatives are executed effectively and in alignment with ADT corporate strategy.


Job Requirements

  • Undergraduate degree or equivalent business experience.
  • Minimum 3 years of sales, sales management and/or sales support experience preferably within a service, security or subscriber based business.  
  • Candidate should have a crystal clear understanding of all aspects of ADT dealer process which includes on-boarding, start up, selling, installing, and funding. (Asset)
  • Strong situational analysis and communications skills
ADT Security Services Canada, Inc. provides equal access to employment opportunities for all applicants and employees in accordance with applicable federal and provincial laws, without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, age, marital status, family status or disability or any other characteristic protected by provincial or federal law.

ADT Security Services Canada, Inc. is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process.  Please contact Human Resources at [Click Here to Email Your Resume]  if you require accommodation.  We will work with all applicants to accommodate their individual accessibility needs.

Company Overview

ADT Security Services Canada, Inc is a leading provider of security and automation solutions for homes and businesses in the United States and Canada. ADT Security Services Canada, Inc's broad and pioneering set of products and services, including ADT Security Services Canada, Inc Pulse® interactive home and business solutions, and health services, meet a range of customer needs for today’s active and increasingly mobile lifestyles. Headquartered in Boca Raton, Florida, ADT Security Services Canada, Inc helps provide peace of mind to nearly seven million customers, and it employs approximately 17,000 people at 200 locations.

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