Bilingual Lease Customer Network Representative
Job Description

With a focus on Mobility, Operational Excellence, Value to our Customers and the Electrification of vehicles, you can expect to be part of something exciting. From the sleek design of our vehicles to the unique opportunities we offer around the globe, Nissan exemplifies ingenuity in everything we do. Our people are what drive the business forward.

We’re currently looking for a Bilingual- Lease Customer Network Representative to join our team in Mississauga ON.

This role will be responsible for handling both inbound and outbound calls from customers and dealers  in a designated territory from 45 days prior to lease maturity and up to maturity date. Contact customers confirming maturity date, residual value and address.  Explain lease end process and review and recommend options with a focus on lease renewal. Request and follow-up on lease-end decision.

Job functions Include but are not limited to:

  • Respond to all inbound phone calls for designated queue
  • Respond to customer and dealer inquiries according to department policies and procedures
  • Research and reconcile accounts, maintain accurate records of incoming phone calls. 
  • Share other department administrative responsibilities including responding to faxes or inquiries from dealers
  • Assess and collect charges and fees due at maturity: Review customer accounts, calculate outstanding balances, excess km charges, NCFI fees

Job Requirements

Minimum Qualifications:

  • High School Diploma or Equivalent required
  • Minimum of 2 years of directly related Customer Service. Call Center experience an asset
  • Strong interpersonal skills, strong communication skills and the ability to handle stressful situations with composure
  • Working knowledge of word processor, spreadsheet, other PC applications, or mainframe applications
  • Must be fluently Bilingual (French & English)- Verbal and Written

Welcome to an open lane of possibility. Drive your career forward and join the company leading the technology and business evolution of the automotive industry by applying today.

All of us at Nissan – regardless of functional area or expertise – share a passion to design, manufacture, and sell high-performance vehicles. It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in Canada and will be required to provide proof of employment eligibility at the time of hire.

**Visa sponsorship for this position is not available at this time.**

Mississauga Ontario Canada

Company Overview

Nissan is made up of a richly diverse group of people, as reflected in the company's leadership team and the numerous corporate outreach programs in which we participate in the community. Together, we have what it takes to build cars and trucks with the power to change both the way you view the world and the way you move in it.

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