Bilingual Customer Service Representative
Job Description

With a focus on Mobility, Operational Excellence, Value to our Customers and the Electrification of vehicles, you can expect to be part of something exciting. From the sleek design of our vehicles to the unique opportunities we offer around the globe, Nissan exemplifies ingenuity in everything we do. Our people are what drive the business forward.

We’re currently looking for a Bilingual Customer Service Representative to join our team in Mississauga, On.

This role will be responsible for responding to a wide range of telephone inquiries from Nissan Canada Finance Customers and Dealers.  The ability to influence others, understanding business goals and objectives, and working towards individual and team improvement is key to success.  It is critical to maintain a customer focus and remain composed, even in challenging circumstances or with high call volumes.

Job functions include but are not limited to:

  • Responding to a wide range of telephone inquiries from Nissan Canada Finance Customers and Dealers. 
  • Completes outgoing calls including lease transfer follow-up, payout problems, and any other calls necessary to respond to inquiries or issues
  •  Assist in handling all incoming customer mail and emails.

Job Requirements

Minimum Qualifications:

  • University degree preferred or equivalent experience.
  • Minimum 2 years of experience in a customer service/call center environment.
  • Capacity to maintain a customer focus in challenging circumstances and with high call volumes.
  • Excellent ability to multi-task and attention to details.
  • Must be Bilingual in French and English (Verbal and written).

Welcome to an open lane of possibility. Drive your career forward and join the company leading the technology and business evolution of the automotive industry by applying today.

All of us at Nissan – regardless of functional area or expertise – share a passion to design, manufacture, and sell high-performance vehicles. It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in Canada and will be required to provide proof of employment eligibility at the time of hire.

**Visa sponsorship for this position is not available at this time.**

Mississauga Ontario Canada

Company Overview

Nissan is made up of a richly diverse group of people, as reflected in the company's leadership team and the numerous corporate outreach programs in which we participate in the community. Together, we have what it takes to build cars and trucks with the power to change both the way you view the world and the way you move in it.

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