Application Administrator
Job Description

Are you looking to make a difference in a patient’s life?  At Innomar Strategies, a company of AmerisourceBergen, you will find an innovative culture that is patient focused and dedicated to making a difference.  As an organization, we are united in our responsibility to create healthier futures.

Reporting to the Manager, Application Support Services this position will be responsible for the planning, administration and configuration of ABS Canada/ Innomar application systems.

Individuals in this position have developed application support practices specific to supporting large enterprise designed applications that include ERP, TMS, Patient Support Programs combined with his/her past experience of supporting large user based, mission critical systems.

This individual act as an application lead and subject matter expert when assigned to projects.

  • Provide 1st and 2nd level support, as appropriate, ensuring ITIL incident, problem and change management practices are followed, and Service Level Agreements are met.
  • Lead the investigation of incidents and problems, and identify solutions by working closely with business users, development team, infrastructure team and external vendors
  • Ensure that workarounds/solutions are identified for the problems, so that the impact to the business is reduced.
  • Ensure ITIL change and release management practices are followed when promoting code to the production environment
  • Design, develop and implement industry best practices to minimize risks related to ERP, CRM, Web Servers, FTP server\\Portals and enterprise Healthcare Solutions.
  • Create and update documentation and process flows related to existing and new systems when designing new solutions, and when updating existing solutions.
  • Review and assess the feasibility of applying vendor supplied application patches to determine the value and risk of making the change. Recommend application maintenance and support plan.
  • Lead the deployment of application patches working closely with vendors, internal development, QA and infrastructure teams
  • Define technology road map for supported systems and be the designated SME for application technology upgrade projects
  • Lead technical planning for application maintenance, support and new capability projects based on application and project requirements. Research for potential solutions based on project needs
  • Perform systems acceptance \\ integration testing based on project needs, work closely with QA team as required

  • Computer Science Degree or Bachelor’s Degree
  • 5 to 8 years of experience in a similar role
  • Experience working with ERP systems (Finance, warehouse and procurement modules), Web Technologies (IIS, SSL, .NET, Mulesoft), pharmacy and health care systems, CRM solutions and other systems
  • Working familiarity with Microsoft SQL Server, Windows Servers
  • Experience in working with EDI would be an asset
  • Proven analytical and problem solving skills
  • Proven testing and documentation skills


  • Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year bachelor's degree or equivalent work experience.
  • Experience with problem, Change and Incident Management practices (ITIL)
  • Comprises accredited technical resources (i.e. CCNA, MS SQL)
  • Strong people and communications skills
  • Strong ‘technical’ problem solving
  • Strong customer service skills and teamwork oriented coupled with enthusiasm, energy, and self-motivation to work independently
  • Good interpersonal, oral communication and written communication skills

We offer competitive total rewards compensation. Our commitment to our associates includes offering benefit programs that are comprehensive, competitive and will meet the needs of our associates.

  • Competitive compensation packages
  • Comprehensive health and dental plans
  • Flexible & remote working options
  • Employer RRSP-matching
  • Online peer-to-peer recognition program
  • Corporate discounts with multiple establishments, including fitness centers
  • Health & Wellness program with onsite yoga and massage therapy

AmerisourceBergen is a publicly traded Fortune 11 global healthcare solutions company and is one of the world's largest pharmaceutical services companies. Innomar Strategies, a part of AmerisourceBergen, is Canada’s leading patient support provider for specialty pharmaceuticals. Through our Integrated Service Model, we deliver customized solutions to improve product access, increase supply chain efficiency, and enhance patient care. Innomar is the trusted expert in specialty pharmaceuticals with an unwavering commitment to patients.

Job Requirements


Company Overview

Innomar Strategies was founded in 2001 around the kitchen table of our current president, Guy Payette, and his partners. The company originally specialized in market access and reimbursement consulting, and gradually expanded its capabilities to include fully integrated patient support programming, nursing support, and specialty logistics. By the end of 2008, the company had grown to have over 450 associates.

In 2009, AmerisourceBergen acquired Innomar Strategies further establishing the company’s expertise in specialty pharmaceuticals. As part of AmerisourceBergen, Innomar Strategies is connected with a global leader in healthcare with over $135 billion of annualized revenue and 18,000 associates. AmerisourceBergen has an established history of delivering innovative programs and solutions across the pharmaceutical supply channel.

With over 1,200 associates and a nationwide footprint, Innomar Strategies is Canada’s leading service provider to specialty pharmaceutical and biotech manufacturers. Innomar is differentiated by their Integrated Service Model, which provides customized solutions to improve product access, increase supply chain efficiency, and enhance patient care. Manufacturers trust Innomar Strategies to deliver innovative brand solutions throughout the product lifecycle.