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Job Snapshot

Employee Type - Full-Time EmployeeExperience - Not SpecifiedIndustries - QA - Quality Control


Who we are

At iNTERFACEWARE, we envision a healthcare ecosystem where the right information is always available to the right people at the right time. We make healthcare integration easy for providers and software vendors with our end-to-end solution offerings. Our software and our services enable the exchange of data - with any system, application, or device - at a speed that improves access to critical patient, administrative and financial information.

The opportunity

We are adding a Senior Quality Assurance Analyst to our Client Solutions team. We need a creative thinker who wants to push the boundaries of QA; someone innately curious and deeply perceptive. This is not just a newly created opportunity but, a new approach to embedding the quality assurance function into our product feedback workflow including diving into the code to assist developers to investigate defect causes. It’s a chance to exercise your curiosity, apply your analytical mindset and build out a unique QA testing approach.

What’s in it for you?

  • A step into healthcare technology. At iNTERFACEWARE, you will be given the opportunity to continuously learn about the business of healthcare and the landscape of technical solutions for supporting it, especially as it relates to interoperability of information systems. You will have a chance to grow your career to Team Lead, or move into the Product or Client Solutions team.
  • A small company that makes a big difference. This is a solution that ultimately improves not just the efficiencies of data exchange but how individuals experience timely, personalized healthcare through the transfer of that data.  

As our new Senior QA Analyst, you will focus on: 

  • Owning and expanding our QA system to meet the evolving needs of our Client solutions and Development teams. You will:
    • Analyze and evaluate the need for unique testing approaches.
    • Create and update documentation relating to the quality assurance processes and procedures using tools such as Confluence, Jira, and Fogbugz.
    • Supervise test plans and test cases creation and execution.
    • Plan and participate in User Acceptance Testing (UAT) with customers remotely or onsite.
  • Collaborating across teams to address product gaps, bugs, and other issues. You will:
    • Escalate and monitor critical bugs with the development team.
    • Proactively contribute to product requirement gathering and design to ensure the development team is fully aware of product gaps and customer feedback.
    • Work with product marketing team to oversee product release such as product documentation, internal training, and product marketing communication.
    • Work with DevOps team to improve Continuous Integration/Continuous Deployment (CI/CD) such as automatic build, deployment, and test.
    • Participate on tier 3 customer supports and escalation including production support and client emergency support.

Here’s what you bring:

  • Education. You have a degree in Computer or Software Engineering, Computer Science, IT or related.
  • Expertise. You have 3+ years professional experience in software testing and automation. You are a strong advocate for all facets of product quality (usability, scalability, maintainability, performance, security, etc). You have:
    • A solid understanding of software testing methodologies and Agile processes.
    • Experience building automation frameworks and coding automated test suites.
    • An interest in System Integration.
  • Technical knowledge. You have advanced knowledge of:
    • Virtualization and cloud technologies, ideally with a background in ANY of the following: VMWare vCenter, Cloud Computing (AWS, Azure), Cloud-native (Docker, Kubernetes).
    • One or more programming languages such as Python, Lua, or JavaScript.
    • Common development, testing, and continuous integration tools such as Confluence, Jira, Fogbugz or Jenkins.
  • Initiative, vision and strategy. You are a proactive thinker who can come up with innovative solutions quickly. You offer a creative, new perspective on business problems and a willingness to share ideas and approaches drawn from your past experiences.  
  • Interpersonal skills. You have an outgoing personality. You can find a common language across business and technical audiences. You can put clients at ease and gain the trust of internal and external team members. And you value everyone you work with. 

Why join us?

We are an independently owned, operated and funded company on a mission to deliver the fastest means to transfer data between systems to enable greater access to critical information for healthcare organizations around the world. It’s a meaningful mission and value set:

  • We create a culture based on respect for people and their contributions. We hire people who share our values and whose professional goals align with our mission. It’s a place where we’ve traded in the ping pong table for regular work hours so you can achieve a high work-life balance. A company, where BBQs, holiday parties and bake sales bring people together for fun.
  • We build trust through transparency and authenticity. From quarterly town-halls to a CEO who spends time walking the floor and interacting with the teams.
  • We drive continuous quality and efficiency improvements through innovation. Our core technology was built using cutting-edge tech and we haven’t looked back since. We are quick to adopt new technology that genuinely helps the business and keeps us all growing our skills.
  • We create long-term value-driven partnerships with our customers. We believe in building long term relationships of value with our customers. We want to understand what our customers are trying to achieve and help them find a solution that works.
  • We hold ourselves accountable for delivering results. Every person here is set up for success and supported along their path. Not only do you know what’s needed from you; you know how to get there and how it directly contributes to our mission.  
  • We are passionate about solving problems with technology. We continue to evolve how we work with our clients, partners, vendors and how we use the knowledge we’ve acquired to solve problems. 

Interested in applying but worried you don’t have it all? At iNTERFACEWARE, we know not everyone gains their experience following a traditional path. If you share our values, want to make a difference in healthcare technology solutions and meet 75% of the qualifications, we encourage you to apply. Express your interest here or follow us on Twitter or LinkedIn to learn more about us.

iNTERFACEWARE welcomes and encourages applications from people with disabilities. Accommodations are available by request for candidates taking part in all aspects of the selection process.

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