Patient Support Program Manager - 12 Month Contract
Job Description

Are you looking to make a difference in a patient’s life?  At Innomar Strategies, a company of AmerisourceBergen, you will find an innovative culture that is patient focused and dedicated to making a difference.  As an organization, we are united in our responsibility to create healthier futures.

Reporting to the Program Director, the Program Manager is responsible for undertaking the management, planning and implementation of specific projects assigned to him/her, within the Specialty Services department. Projects are to be implemented through a caseworker approach, based on an internal program structure. It is important to note, that at all times the Patient Access Center should work as team and the overall performance as a whole is paramount.


PRIMARY DUTIES AND RESPONSIBILITIES:

  • Oversees associates to ensure their ability to handle calls and provide appropriate customer service, document requirements in the system, and manage follow-up calls.
  • Monitors the performance of staff members to assess training needs and requirements.
  • Provides input for scheduling in order to provide adequate staffing; makes recommendations to management for required changes.
  • Assists with quality assurance and quality improvement initiatives; makes recommendations for changes in operations and assists in the execution of these changes.
  • Project management including, but not limited, reimbursement programs, compliance and education based programs and clinical patient support programs;
  • Implement assigned call centre projects;
  • Design and development of new projects including development of protocols, resource allocation and database;
  • Ongoing evaluation of project strengths, weaknesses and potential areas for improvement;
  • Produce all project related reporting;
  • Participate in client meetings;
  • Daily and on-going client project communications;
  • Identify and implement staff recruiting strategies and participate in the hiring process.
  • The Program Manager will also be assigned other duties and tasks as required from time 

  • Minimum University Degree in Business Administration, Science or equivalent experience;
  • Science / healthcare background an asset;
  • Minimum of 3 years' experience in the pharmaceutical/biotech or healthcare-related industries;
  • Strong client management experience an asset
  • Minimum 2 years of experience in project or program management;
  • Minimum 2 years of People management experience
  • Experience in reimbursement considered an asset;
  • RN/RPN designation an asset and may be required by specific programs
 MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

1.  Advanced knowledge of pharmaceutical distribution industry

2. Working knowledge of automated warehouse operating system

3.  Strong business and financial acumen

4.  Strong analytical and mathematical skills

5.  Ability to communicate effectively both orally and in writing

6.  Effective interpersonal and leadership skills

7.  Effective organizational skills; attention to detail

8.  Ability to consistently meet deadlines

9.  Excellent problem-solving skills; ability to resolve issues effectively and efficiently

10.Excellent presentation skills

11.Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

We offer competitive total rewards compensation. Our commitment to our associates includes offering benefit programs that are comprehensive, competitive and will meet the needs of our associates.

  • Competitive compensation packages
  • Comprehensive health and dental plans
  • Flexible & remote working options
  • Employer RRSP-matching
  • Online peer-to-peer recognition program
  • Corporate discounts with multiple establishments, including fitness centers
  • Health & Wellness program with onsite yoga and massage therapy


AmerisourceBergen is a publicly traded Fortune 11 global healthcare solutions company and is one of the world's largest pharmaceutical services companies. Innomar Strategies, a part of AmerisourceBergen, is Canada’s leading patient support provider for specialty pharmaceuticals. Through our Integrated Service Model, we deliver customized solutions to improve product access, increase supply chain efficiency, and enhance patient care. Innomar is the trusted expert in specialty pharmaceuticals with an unwavering commitment to patients.





Job Requirements

 

Company Overview

Innomar Strategies was founded in 2001 around the kitchen table of our current president, Guy Payette, and his partners. The company originally specialized in market access and reimbursement consulting, and gradually expanded its capabilities to include fully integrated patient support programming, nursing support, and specialty logistics. By the end of 2008, the company had grown to have over 450 associates.

In 2009, AmerisourceBergen acquired Innomar Strategies further establishing the company’s expertise in specialty pharmaceuticals. As part of AmerisourceBergen, Innomar Strategies is connected with a global leader in healthcare with over $135 billion of annualized revenue and 18,000 associates. AmerisourceBergen has an established history of delivering innovative programs and solutions across the pharmaceutical supply channel.

With over 1,200 associates and a nationwide footprint, Innomar Strategies is Canada’s leading service provider to specialty pharmaceutical and biotech manufacturers. Innomar is differentiated by their Integrated Service Model, which provides customized solutions to improve product access, increase supply chain efficiency, and enhance patient care. Manufacturers trust Innomar Strategies to deliver innovative brand solutions throughout the product lifecycle.