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Job Snapshot

Employee Type - Full-Time EmployeeExperience - At least 5 year(s)Industries - Human Resources, Health Care



  • Manages the day-to-day operations and activities of employee/labour relations, recruitment and retention, recognition, HRIS, and volunteer resources.
  • Develops departmental goals and objectives based on strategy, customer expectations and corporate policies and leading practices.
  • Actively seeks creative solutions and input from team members, evaluates relevant information and data resources when developing directions, establishes plans within available resources and evaluates feedback from customers to proactively plan for continuous improvement.
  • Explores and creates operational synergies between the human resources and volunteer functions.
  • Development of comprehensive recruitment resources that optimizes community awareness, digital resources, and social media to attract qualified and competent volunteers and employees.
  • Monitors employee and volunteer practices to align with legislated requirements, collective agreement provisions, and Hospital policies and practices. 
  • Establishes effective two-way communications and feedback loops to foster continuous learning, self-improvement and encourages this among staff for purposes of professional and personal growth. 
  • Development, implementation and evaluation of Centre-wide orientation (Day 1) of new employees to the Hospital as well as collaborating with the appropriate clinical leads for the alignment of Day 1 orientation with the clinical orientation for new clinical staff. 
  • Maintains current expertise and knowledge of Employment Standards Act, the Ontario Human Rights Code, Pay Equity Act, collective agreements and other employment related legislation in order to ensure compliance and provide advice and counsel.
  • Collaborates with the Payroll Department and Information Technology staff to ensure that the HRIS/Payroll system is configured to reflect current policy and collective agreement language, and legislative requirements.
  • Ensures that performance management program and related appraisals are initiated and up-to-date.
  • Implements metrics to measure efficiency and effectiveness of employee and volunteer department resources.  This includes maintenance of data integrity, reliability, validity and completeness and analysis. 
  • Manages, and acts as a liaison with secondary school and community agencies to promote volunteerism at the Hospital.
  • Role models the core values of the Centre while performing work with key consideration to maintaining a just culture.
  • Manage the employee and volunteer recognition programs such as Staff Festive event, volunteer appreciation week, Annual BBQ.
  • Develops employee and volunteer recruitment and retention strategies.
  • Oversees the lobby sales program and holiday season gift bags for CCC patients
  • Works collaboratively with West Park managers and frontline staff to provide the availability of appropriate volunteers.



  • University degree in human resources, industrial relations or business administration, or equivalent experience; Masters preferred
  • CHRL or SHRL designation with the Human Resources Professional Association required
  • Certified Volunteer Resources Manager designation an asset
  • 5 to 7 years of progressive human resources leadership; preferably in a unionized environment
  • Strong experience maximizing the use of technology to create employee and volunteer department efficiencies
  • Proactive, energetic and results-oriented
  • Strong organizational and project management skills
  • Strong understanding of employment legislation and its application in a non-union and unionized workplace
  • Strong verbal and written skills (ie. policies and procedures, memos to staff, powerpoint presentations, etc.)
  • Demonstrated knowledge of computer P.C.-based applications (Microsoft Office, Word, Excel, Powerpoint
  • Available to work a flexible schedule to address volunteer needs when the volunteer coordinator is not available
  • Evidence of satisfactory attendance record
  • An employee’s disciplinary record will be reviewed as part of the assessment of qualifications
  • Ability to work in a manner that exemplifies the centre’s core values and helps patients get their life back
  • Should be aware of conditions and measures that may affect the safety of patients, residents, students, employees, volunteers, physicians and visitors

At West Park Healthcare Centre, we are committed to fostering an inclusive and accessible environment, an important part of living our brand. We are dedicated to building a workforce that reflects the diversity of the community. Our accessible employment practices are in compliance with the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code. Should you require accommodation during any phase of the recruitment process, please indicate this in your cover letter. For further assistance please contact the Human Resources Department at (416) 243-3600 extension 4633.

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