IT Infrastructure Support Analyst
Job Description

IT Infrastructure Support Analyst

On behalf of our client, Procom is currently seeking an IT Infrastructure Support Analyst who is an individual with multi-disciplined systems experience to provide support and maintain Server, Network and Communications infrastructure.

IT Infrastructure Support Analyst Duties:

  • Administer, manage and support Networking equipment, storage arrays and database engines
  • Manage and support the configurations of the servers, maintain backup systems and verify integrity
  • Managing virtual infrastructure using VMWare – create, modify, upgrade, update, and test within the virtual environments
  • Plan and validate disaster recovery strategy for IT systems
  • Administer, develop and maintain Local Area Network (LAN)
  • Analyze traffic and recommend technologies to increase uptime and quality
  • Responsible for communications systems and provide communications support, ensuring quality and reliable communications systems and document all communications infrastructure
  • Research and recommend modifications to existing systems and servers (hardware and/or software)
  • Document all critical server and storage arrays configurations and communication infrastructure
  • Plan and execute the implementation of new IT/OT convergence on surface and underground with a team of professionals
  • Perform repairs or upgrades to systems as required (replace hard disks, power supplies, RAM, etc.)
  • Administer and audit users accounts on various IT systems to ensure data protection and integrity
  • Standardize network infrastructure to be in compliance with security and company standards
  • Assist in troubleshooting network, software and hardware problems at a high level and provide assistance to IT team during various projects
  • Assist in audit reviews with internal / external consultants
  • Ensure a safe and healthy work environment. Ensure that all safety policies are adhered to and that personal protective equipment is worn at all times in areas that require PPE

IT Infrastructure Support Analyst Mandatory Skills:

  • Able to work 8 days on, 6 days off, working 10-hour days
  • Post-Secondary diploma – certificate, diploma or degree in Computer Technology or equivalent years of experience 3-5 years’ experience of progressive network and server administration in a mid to large environment
  • Proven ability to provide a leadership role in projects and to meet assigned deadlines
  • Experience in various computer networks, server configurations (primarily Microsoft products) and hardware upgrades.
  • Excellent organizational skills and administrative knowledge
  • Ability to manage and work collaboratively within a team of professionals and demonstrate client service orientation
  • Excellent communication skills (verbal, written, listening)
  • Highly detail-oriented, be able to plan and prioritize to ensure deadlines are met
  • Analytical, Team Oriented, Results Oriented, Ability to work in a diverse mix of cultures and Ability to motivate, inspire, be creative and visionary

IT Infrastructure Support Analyst Desired Skills:

  • ITIL Certification
  • Local Thunder Bay resident

IT Infrastructure Support Analyst Assignment Length

6-month contract

IT Infrastructure Support Analyst Assistant Start Date


IT Infrastructure Support Analyst Assignment Location

Thunder Bay, ON

Job Requirements


Company Overview

For 35 years, Procom has been pushing the envelope in North American IT staffing solutions. Driven by a senior management team of seasoned recruitment professionals, we have offices in 14 locations in the US and Canada and service all major IT markets.

When we started out in 1978, tech jobs were just being integrated into the workplace. We have been a part of shaping the landscape of IT in Canada ever since, placing IT consultants in major businesses in all sectors, including banking, telecommunications, and retail.

Through all the peaks and valleys of the IT industry, we have consistently done one thing: helping IT professionals discover the next chapter in their career.

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