Driver Training Coordinator - 6 Months Contract
Job Description

Johnston Equipment offers in-depth safety training programs across Canada including sessions to certify forklift operators in compliance with CSA standards.  As an added convenience, the theory portion is available to our clients ‘on-line’. In this role you will be the key contact for sales and trainer teams across the country. From day-to-day, you will be scheduling practical tests and monitoring student course completion to move the process along as efficiently as possible. In this role you will interact directly with customers providing basic technical troubleshooting and answering questions regarding the GNJ safety certification program. The training coordinator will manage invoicing and oversee the progress of the candidates by uploading and completing daily training reports.

Johnston Equipment is a dynamic team working together for a common goal: client satisfaction. At GNJ every client and employee is valued and important.

We offer our employees:

  • A stable company who stands behind 65 years of business excellence
  • Competitive compensation
  • Work/Life balance
  • The chance to expand your professional and personal skills
  • Learning with a national leader in a most critical industry, material handling


Putting your organizational and time management skills to work you support the regional branches as a member of the national coordination team. You are a people person who enjoys helping others and are are not afraid to take control of a situation to ensure customer satisfaction and smooth unfolding of training sessions.  You pride yourself on being patient and motivated to help others; always dedicated to ensuring a job is well done. 

Goals:

  • Govern the coordination of our driver training programs, ensuring training information is current, up-to-date, and accurate
  • Assist driver trainers and key contacts to increase business through your organization of scheduled sessions
  • Represent Johnston  Equipment's value of effortless customer experience through positive interactions with customers

Key Work Activities:

  • Administer online training sessions
  • Maintain training records and customer data files within the business system and Excel
  • Generate invoices for processing once training sessions have been completed
  • Monitor training material inventory and prepare training equipment for driver trainers
  • Answer customer inquiries via email and telephone pertaining to training programs, current legislation, CSA standards, etc. 
  • Prepare and mail diplomas/ certificates to customers
  • Receive and prepare customer sales leads logs for driver trainers
  • Book training appointments
  • Create reports, such as sales reports, lead reports, monthly forecasting reports, and customer training progress reports
  • Maintain communication with driver trainers regarding any changes to customer training sessions

Here at Johnston we believe that attitude is everything, bring your “make a difference” personality and strong work ethic and be ready to succeed!

You can make a difference: The Driver Training Coordinator oversees the administration of our driver training programs through accurate scheduling and organization of customer training files. Your role is crucial to allow customers to readily benefit from Johnston Equipment's comprehensive training offerings that satisfy their business needs through optimizing the productivity of our driver trainers' schedules. 

Johnston Equipment is working together for continuous improvement, sustainable outcomes and outstanding customer care. Live the values. Reap the rewards.

Additional Qualifications



Education

  • Certificates & Designations, High School
  • Community College, Office Administration & Related


Skills

  • Achieves Results
    • Ability to Multi-task
    • Meets Deadlines and Commitments
    • Organizational Skills
    • Accuracy and attention to detail
  • Bona fide job requirement, Shift: 8:00AM - 5:00PM - Monday to Friday
  • Business Knowledge and Improvement, Identify Solutions
  • Committed to Customers
    • Customer Service
    • Skilled with Troubleshooting
    • Sound Decision Making Based on Facts
    • Develops and Maintains Relationships
  • Communicates Effectively
    • Courteous and Professional Manner
    • Patience and Tact
    • Provides Information in timely manner
    • Clear and Concise (oral and written communication)
  • Demonstrates Functional Expertise
    • Strong Problem Solving
    • Microsoft Office Applications
  • Work Experience, 1 year related work experience preferred


Job Requirements

 

Company Overview

Since 1954, Johnston’s mission has been to develop valued customer partnerships by providing precision, cost-effective material handling equipment to move product in, out and throughout your warehouse; service solutions and tools to better manage your productivity; racking, storage and system solutions to optimize storage of your goods; and programs to enhance your ability to protect both your assets and your people.


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