Bilingual Business Quality Analyst
Job Description

Employment :Contract

# of Openings :1

Classification :Business Analyst Industry:Management Admin

Talentcor, has an opportunity for a Bilingual Business Quality Analyst for our client, a leading multinational corporation operating in the fields of industrial, worker safety, health care, transportation and consumer goods. Location: London, ON or Milton, ON

This is a one-year contract opportunity to showcase your strengths, offering a competitive pay rate + 4% vacation pay on an hourly basis.

If this sounds like a match for you, please submit resume to Alexis Gleam at [Click Here to Email Your Resume]

Overview of responsibilities, tasks and duties:

  • Participates and maintains a quality service culture, managing customer quality complaints
  • Handles non-routine and difficult inquiries
  • Adapts differing techniques to develop solutions for complex issues
  • Interprets policies and regulations, investigates problems to identify solutions
  • Performs quality defect trend analysis
  • This role is critical to ensure fast, accurate and consistent service, feedback and credit to customers upon product quality complaint


  • Must have a Bachelor's Degree or higher from an accredited university

Preferred Qualifications:

  • French and English fluency
  • Availability to travel 10% of the time
  • Customer Service Experience & orientation with exceptional service competencies
  • Ability to resolve conflicts effectively and resolve issues before they become problems
  • Ability to work in a high volume rapidly changing environment, able to learn quickly
  • Attention to detail with the ability to multitask and prioritize, demonstrating strong organizational skills with the ability to stay focused on tasks
  • Excellent communication and good interpersonal skills
  • Strong team player
  • Clear and conceptual thinking ability; excellent judgment and discretion
  • Prefers to stay busy with a full workload and enjoys meeting challenges

Technical Skills:

  • Software: MS Office (Advanced Excel), SAP

Talentcor would like to thank all candidates for their interest in this opportunity. Due to the volume of resumes we receive we may only be able to respond directly to those candidates being selected for an interview.

Accommodations for job applicants with disabilities will be provided upon request during the recruitment, assessment, selection and placement process.

We encourage you to visit www.talentcor.com regularly as new and exciting employment opportunities become available daily!

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About Talentcor

Talentcor provides recruitment services for Administrative Professionals, Light Industrial, Sales & Marketing, Finance & Accounting, Customer Service, Human Resources, Legal, Skilled Trades and Procurement positions across all industries in Canada. Our process allows us to get to know the best talent, understand their needs, and find matches that lead to success.

Talentcor is a division of Design Group Staffing Inc. an organization that is ISO 9001 Certified and has been named one of Canada’s 50 Best Managed Companies each year since 1999 and has held Platinum Status since 2005. Headquartered in Edmonton, Alberta, Design Group Staffing Inc. employs over 350 recruitment professionals who place thousands of quality candidates per year. With offices across Canada, we understand industry challenges that are unique to each region and offer both national reach and local knowledge.

For more information about Talentcor, please visit talentcor.com