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Jobs at Meridian Credit Union Limited Talent Network
Assistant Manager, Business Banking Operations - 18 Month Contract
Job Description

Purpose of the Job:

As part of the Operations leadership team, this position in partnership with the Manager of Business Banking Operations is accountable for the day-to-day performance of employees and the oversight and monitoring of the daily workflow of the team. Modeling Meridian corporate values, the Assistant Manager, Business Banking Operations will assume responsibility for providing a reliable and central point of contact to enable internal Delivery staff and corporate partners.  This includes business credit fulfillment, account opening and maintenance, general business banking support, and facilitating large syndicated transactions.

Application of industry knowledge and research capabilities will be required to remain informed of best practices, industry trends, and changes in legislation/regulations affecting current and future business needs.

This role will be responsible for developing a team that is proactive, forward-thinking, collaborative, resourceful and influential to ensure that service delivery is routinely provided at an optimal level.

Key Responsibilities:

Demonstrates a commitment to being a Centre of Excellence with a focus on developing highly reliable and efficient processes and enabling Delivery capabilities by:

  • Participating as a Member of the Operations leadership team, contributing to Meridian’s success by effectively implementing strategy, goals and objectives, budgets and expense controls, ensuring expectations and employee objectives are aligned with Meridian’s strategic priorities.
  • Effectively engaging employees in their day-to-day processes using training and tools to ensure increased efficiencies, fewer errors, decreased turnaround time, effective and timely resolutions, and removal of bottlenecks and pain points.
  • Coordinating day-to-day workload across the team, including managing of Service Level Agreements (SLA’s).
  • Reviewing processes, implementing improvements and establishing service and performance standards to increase productivity and Member service excellence.Once Standard Operating Procedures are documented and in place, ensuring employees are adhering to them. 
  • Hiring new employees, ensuring proper training plans are in place, providing ongoing coaching and feedback, managing employee performance and developing performance improvement plans when necessary.
  • Providing administrative support through the processing of Meridian’s products and services, while maintaining a thorough knowledge and understanding of all processes and services we offer our branch partners.
  • Leading the team through day-to-day work load using a wide range of tools and techniques to create and maintain a collaborative, motivated and positive team environment.
  • Setting goals and objectives and ensuring succession planning for team members is in place.Ensuring individual performance and productivity of team contributes to our Centre of Excellence, leveraging employee’s skills and capabilities that supports the continued growth of the department.
  • Identifying and supporting the development of tools and information resources to meet the needs of the team and our corporate partners.
  • Collaborating with cross-functional areas across Operations management team to identify and improve processes, tools and approaches as required, through sharing of ideas, opinions and feedback.
  • Taking ownership of problems, decisions, actions and judgment to achieve desired work outcomes.
  • Maintaining an appropriate knowledge base and following audit, compliance, risk management, delinquency, and fraud policies and procedures.

Knowledge, Skills and Experience:

  • Minimum 3 – 5 years of related Financial Services work experience.
  • Strong commitment to service excellence and the achievement of results.
  • Sound organizational, influencing and presentation skills.
  • Solid knowledge of Meridian products, procedures and business practices.
  • Demonstrates innovative and creative approaches to solving difficult challenges and seizing process improvement opportunities.
  • Computer literacy sufficient to use Meridian applications including: Ovation, Mnet, ACE and Microsoft Office.
  • Knowledge of Business Banking products and services, and iLend, would be an asset.
  • Confident, self-motivated, and proactive in assessing requirements.
  • Confident in providing advice and direction including but not limited to branch processes, investment and lending products, technical writing and system authorities
  • Demonstrates a high degree of adaptability, ability to organize effectively and manage multiple priorities.
  • Strong interpersonal skills – ability, tact and diplomacy to work effectively and build collaborative relationships.
  • Excellent written and verbal communication skills.
  • May be required to travel on occasion.

Experience the Difference!

Thank you for your interest in Meridian Credit Union. Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Meridian is committed to providing accommodations for people with disabilities. Should you require an accommodation, we will partner with you to meet your needs.

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Job Requirements


Company Overview

Meridian is Ontario’s largest credit union, helping more than a quarter of a million Members grow their lives and businesses.

As a credit union, we are 100 percent owned by our Members. We work only for them, with profits returned to our Members in the form of the best products and services we can offer.

We get to know our Members so that we can proactively advise them on ways to save money, how to invest for the future and what financial solutions are in their best interest.

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