Aftermarket Support Analyst - 14 Month Contract
Job Description

Aftermarket Support Analyst

The Aftermarket Support Analyst is a key member of the National Account Customer Support Services team. They work closely with our Business Account Managers and provide Aftermarket program development and analytical services. They proactively assist in managing relationships with national accounts to increase customer value and satisfaction.

Johnston Equipment is a dynamic team working together for a common goal: client satisfaction. At GNJ every client and employee is valued and important.

We offer our employees:

  • A stable company who stands behind over 65 years of business excellence
  • The chance to expand your professional and personal skills
  • Learning with a national leader in a most critical industry, material handling
  • Employee appreciation lunches
  • Work/ Life balance
  • Large facility with complimentary coffee and tea and a lounge area
  • Generous compensation and benefits

Goals:

  • Increase customer satisfaction
  • Action customer escalations and effectively resolve problems
  • Collaborate with the team and with upper management to provide value add analytics to support the growth of the aftermarket business
  • Drive continuous improvement initiatives by providing actionable insights to customers and the GNJ account team

Key Work Activities:

  • Perform data mining, data analysis, and summary reporting to management
  • Draft contracts
  • Identify cost factors and perform root cause analysis to recommend solutions and implement strategies in order to drive down costs and improve overall operations
  • Prepare reports based on management and customer requests,
  • Participate in the preparation and presentation of customer presentations and customizations of new programs and processes
  • Present added value reports via webinar and in-person sessions with customers

Here at Johnston we believe that attitude is everything, bring your “make a difference” personality and strong work ethic and be ready to succeed!

You make a difference: With your critical thinking, strong data analysis, you increase the business and strengthen our reputation to be the perfect material handling company.

Johnston Equipment is working together for continuous improvement, sustainable outcomes and outstanding customer care. Live the values. Reap the rewards.

Updated: January 29, 2020

/mj

Additional Qualifications



Education

  • Community College, Other is required
  • Other, High School is required


Skills

  • Achieves Results
    • Accuracy and attention to detail
    • Meets Deadlines and Commitments
    • Ability to Multi-task
    • Ability to prioritize
    • Time Management
  • Collaborates with Others, Committed to customers
  • Committed to Customers
    • Customer Service
    • Develops and Maintains Relationships
    • Responsiveness
  • Demonstrates Functional Expertise
    • Advanced skills in Word, Excel and Outlook
    • Analytical Skills
    • Strong PC Computer and keyboarding skills (MS Word, MS Outlook, Intranet, Customer Portals), 60 WPM
    • Experience with JD Edwards or similar business system is preferred
  • Work Experience, 1 year related work experience preferred


Job Requirements

 

Company Overview

Since 1954, Johnston’s mission has been to develop valued customer partnerships by providing precision, cost-effective material handling equipment to move product in, out and throughout your warehouse; service solutions and tools to better manage your productivity; racking, storage and system solutions to optimize storage of your goods; and programs to enhance your ability to protect both your assets and your people.


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