Customer Support Administrator
Manpower • CA-ONTARIO-Oakville • 2019-02-28


JOB DESCRIPTION

Manpower is looking for a Technical Administrator for our client in Oakville. This position is a 6 month contract with potential to extend.

Primary Purpose:

The primary purpose of this position is to help customers who are having an issue with their product. The successful candidate will liaison between the customer and technicians to assess the level of service required, parts needed and then report on the completed service calls.

Primary Responsibilities:

The successful candidate will be responsible for, but not limited to, the following:

* Managing incoming service call from customers
* Including gathering and confirming information for initial assessment
* Assign service calls to service technicians
* Send needed parts to remote service technicians
* Coordinate with service technicians and contractors to document the completion of the service call, parts used and any required invoicing
* Complete monthly reports for management
* Support remote service technicians and contractors with troubleshooting and solutions

What's in it for you?
- 8:00am to 4:30pm
- $20 an hour
- Weekly pay

Qualifications:

* Technically minded, ability to troubleshoot
* Solution and detail orientated
* Administrative experience an asset
* Customer service experience an asset
* Organized
* Ability to learn technical aspects of product performance
* Computer skills including Windows, MS Office and data entry
* Bilingual in French and English is preferred
* Ability and willingness to occasionally assist in service on site an asset

Please apply with your CV and include a cover letter explaining why you are right for this position! Only candidates that qualify for this position will be contacted.
ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.

JOB REQUIREMENTS

 

JOB SNAPSHOT
Employment Type: Full-Time Employee
Job Type: Full-Time Employee
Base Pay: 20.00 CAD /Hour
Education: Not Specified
Experience: Not Specified
Manages Others: Not Specified
Required Travel: Not Specified
Job ID: CAN_457713
COMPANY OVERVIEW

For more than 60 years, Manpower has been dedicated to enriching people's lives with meaningful employment and development opportunities, and providing companies with innovative workforce solutions that help them increase agility, improve productivity and boost the bottom line.We started with a single office as a temporary staffing service - perhaps the first business of its kind.




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