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Office Equipment Repair Technician
Job Description


Employment :Contract

# of Openings :1

Classification :Technician|Other Industry:Information Technology|Other

Talentcor is currently recruiting for an Office Equipment Repair Technician in Sydney, Cape Breton, Nova Scotia.
 
Accountabilities:
  • Provide repair and service support in customer’s location working with Low to Mid-Range office products in a break/fix mode and production products in a preventative maintenance mode. In addition this position requires the individual to:
  • Perform the full range of maintenance on assigned products including repair, on-site troubleshooting, installation, removal, retrofit, preventative maintenance activities, and customer call assistance.
  • Take responsibility for customer satisfaction by providing timely and courteous service with minimal support from other personnel. Observe all service call procedures including preliminary notification to the customer of call receipt with an Estimated Time of Arrival (ETA) whenever possible.
  • Keep service management informed of potential customer issues if unable to resolve.
  • Participate as a full member of a service workgroup and contribute to the group’s productivity.
  • Demonstrate the required product proficiency by successfully completing the product training.
  • Performs mechanical adjustments, troubleshoot to the Field Replaceable Unit (FRU) level. The FRUs may be electrical electronic or mechanical in nature and are defined during product training.
  • Diagnosis and repair using product manuals, AC-DC multi-meter and fault codes.
  • Accurately report all activities and time using the prescribed methodology to ensure accurate customer records and internal records.
  • Management of assigned parts, tools and any other assets provided.
  • Communicate with customers the status of their current service call and address any other service concerns they may have with the product.
  • Present a professional image in all interactions and behaviors.
  • Provide timely and courteous customer service to facilitate customer satisfaction.
  • Meet and/or exceed all required standards such as Customer Notifications (ETA), Response Time, Product Repair Hours, Parts Cost, First Time Fix, and Call-Backs.
 



 
  • Work overtime on an occasional basis.
  • Be available for work during their assigned work day/s. Report to their first call when their assigned workday assignment starts.
  • Responsible for providing reliable transportation to service calls.
  • Able to work independently and/or on a team with minimal supervision.
  • Shows pride in work and pays attention to detail.
  • Interested in improving technological skills.
  • Contractor must agree to comply with all security arrangements required by the Xerox customer.
  • Possess good verbal and written skills and can communicate effectively.
  • Ability to manage multiple tasks.
  • Able to interact with a diverse population (administrative to executive).
  • The position requires the ability to lift and /or move thirty (30) pounds.
  • Candidates must be able to successfully pass a DMV and background check.
  • The completion of electrical/mechanical and/or network tests may be required
  • A certificate or diploma from a recognized technical school; or college in the field of electronics; electrical repair; reprographics; or a related field.
  • Experience or formal training in electrical/electronic required.
  • Functional knowledge and application of a multi-meter.
  • Field experience as a technician working with business technology such as PCs; network connected printers and networked FAX equipment.
  • PC skills are required for this position. Skill demonstration required in IE Navigation; File saves and moves; Internet connectivity. Also required is a functional knowledge of Microsoft Operating Systems (W98; NT; 2000; XP) and Microsoft Office Applications (Word; Excel). The position also requires using the PC for data entry; troubleshooting; and web access.
  • Proven excellent customer service skills.

Apply:
Please apply directly online or submit your resume to Wendy MacDonald at [Click Here to Email Your Resume].
Talentcor would like to thank all candidates for their interest in this opportunity. Due to the volume of resumes we receive we may only be able to respond directly to those candidates being selected for an interview.
We encourage you to visit www.talentcor.com regularly as new and exciting employment opportunities become available daily!
Keyword:
Office tech, equipment tech, office repair, printers

Talent at work.




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About Talentcor

Talentcor provides recruitment services for Administrative Professionals, Light Industrial, Sales & Marketing, Finance & Accounting, Customer Service, Human Resources, Legal, Skilled Trades and Procurement positions across all industries in Canada. Our process allows us to get to know the best talent, understand their needs, and find matches that lead to success.

Talentcor is a division of Design Group Staffing Inc. an organization that is ISO 9001 Certified and has been named one of Canada’s 50 Best Managed Companies each year since 1999 and has held Platinum Status since 2005. Headquartered in Edmonton, Alberta, Design Group Staffing Inc. employs over 350 recruitment professionals who place thousands of quality candidates per year. With offices across Canada, we understand industry challenges that are unique to each region and offer both national reach and local knowledge.

For more information about Talentcor, please visit talentcor.com