a
Customer Service Representative
Job Description


Employment :Contract

# of Openings :1

Classification :Customer Service Industry:Customer Service

Talentcor is recruiting for a Customer Service Representative to work the night shift with our client in Saint John, New Brunswick.
Accountabilities:
  • Provide technical support by telephone to resolve customer equipment issues
  • Escalate to next level support when appropriate
  • Dispatch Field Service Technician as required
  • Ensure quality by following company’s standard call and system processes
  • Establish and maintain good customer relations with both internal and external customers
  • Diffuse difficult customer situations
  • Record track and monitor problem resolution. Input and/or update documented information in a computerized database
  • Order supplies and track (if required) utilizing the web based tools provided
  • Manage 3rd party equipment and supplies
Requirements
  • 2 years of related experience an asset
  • Superior customer service and professional telephone skills
  • Strong organizational and problem-solving skills
  • Ability to prioritize and manage multiple applications
  • Effective written & verbal communication skills
  • Demonstrate a high sense of urgency while in a high paced
    professional work environment
  • Proficiency in use of the following:
   MS Office Suite
   Internet Navigation
   Email/Outlook
   Networking


Apply:
Please apply directly online or submit your resume to Lisa Williams at [Click Here to Email Your Resume]
Talentcor would like to thank all candidates for their interest in this opportunity. Due to the volume of resumes we receive we may only be able to respond directly to those candidates being selected for an interview.
We encourage you to visit www.talentcor.com regularly as new and exciting employment opportunities become available daily! 
Keywords:
Call center, scheduling, customer service, technical skills, service delivery
Talent at Work.


 



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About Talentcor

Talentcor provides recruitment services for Administrative Professionals, Light Industrial, Sales & Marketing, Finance & Accounting, Customer Service, Human Resources, Legal, Skilled Trades and Procurement positions across all industries in Canada. Our process allows us to get to know the best talent, understand their needs, and find matches that lead to success.

Talentcor is a division of Design Group Staffing Inc. an organization that is ISO 9001 Certified and has been named one of Canada’s 50 Best Managed Companies each year since 1999 and has held Platinum Status since 2005. Headquartered in Edmonton, Alberta, Design Group Staffing Inc. employs over 350 recruitment professionals who place thousands of quality candidates per year. With offices across Canada, we understand industry challenges that are unique to each region and offer both national reach and local knowledge.

For more information about Talentcor, please visit talentcor.com