IT Support Representative
Manpower • CA-MANITOBA-Winnipeg • 2020-05-22


JOB DESCRIPTION

Manpower is looking for Office 360 IT Support Representative...

This is an admirable cool job, only a real geek and fast hand can be qualified.

If you can resolve demanding technical issues quickly and professionally,
If you can work independently with self-autonomy in mind,
If you adept at customer service and is very popular among technical blinds,

Welcome to apply for the position of Office 360 IT Support!

What's in it for you?

* Negotiable Salaries
* Contract work
* Various Shifts
* Downtown area, easy to access
* Career advancement and more

What's the Job?

* Provide customer-facing product engineering support for Office365
* Provide real-time client support for faster resolution of cases
* Conduct research on complex cases, validates cases for escalation to Backline and contributes to knowledge management initiatives.
* As a knowledge champion, s/he is the focal point for communications, coordination and overall adherence to the Microsoft Office 365 knowledge management program.
* Answering queries and troubleshooting technical issues relating to an bespoke product. This integrates with Office 365 and is built upon Azure cloud infrastructure.
* Ensuring an exemplary level of customer service is provided to all customers at all levels.
* Ownership and accountability on all support tickets, acting in the clients' best interests and working according to SLAs.
* Liaising with clients and internal teams on all aspects of work, which will require clear, concise and professional communications.

What Do You Bring to the Job?

* At least 3 years of solid professional IT experience
* Experience in or exposure to a client facing role - Good communication skills - Amenable to a flexible work schedule, as the need arises
* Bachelor's Degree in information technology, Computer Science or other relevant fields
* With solid Infra background, strong understanding of servers, Active Directory or AD, and the like
* With O365 skills and experience
* Solid MS Exchange Skills
* Solid SharePoint Skills
* Proficient in MS Exchange and two or more O365 technologies
* Proficient in MS SharePoint, along with at least two O365 technologies
* At least three O365 technologies, if Exchange or SharePoint is not part of skillset

Skills Needed:

* Microsoft Stack
* SharePoint, Office 365
* Azure
* PowerShell Scripting
* SQL and Octopus Deploy would be beneficial

Good to have if with certification on the following

* Microsoft Office 365
* MS Windows Server
* MS Exchange
* ITIL v3 shai'zi

Now power yourself and seize the opportunity….Be the first to APPLY!

Manpower is a Fortune 500 company, with a worldwide network of 4,400 offices around the globe and 32 offices in Canada. As a world leader in the employment industry, we have been named Americas Most Admired Staffing Company by Fortune Magazine for several consecutive years.

To learn more about the changing world of work, please visit our website www.manpower.ca and follow us on Facebook 'Manpower Manitoba' .

JOB REQUIREMENTS

 

JOB SNAPSHOT
Employment Type: Full-Time Employee
Job Type: Full-Time Employee
Base Pay: N/A
Education: Graduate Degree
Experience: 3 to 7 years
Manages Others: No
Required Travel: None
Job ID: CAN_505105
COMPANY OVERVIEW

For more than 60 years, Manpower has been dedicated to enriching people's lives with meaningful employment and development opportunities, and providing companies with innovative workforce solutions that help them increase agility, improve productivity and boost the bottom line.We started with a single office as a temporary staffing service - perhaps the first business of its kind.




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