Skip to Content

Job Snapshot

Employee Type - Full-Time EmployeeEducation - High SchoolExperience - At least 1 year(s)Travel - NoneIndustries - Customer Service, Other, Sales

Description

Wireless Support Representative

You will be answering back-to-back calls in virtual call-center, located in the comfort of your own home! Each day, you will be resolving billing and cell phone issues. Basic trouble shooting is an expectation. On every call you will be required to educate your customer about all applicable offers and promotions. You must ensure you take ownership and accountability for resolving the customer’s problem, as well as answering each call with enthusiasm, professionalism, and energy.


This position will also require someone who has strong computer skills, using multiple windows to navigate through multiple systems to research information and provide the most accurate and up-to-date information. Those applicants without strong computer skills will not be considered.  

Primary Responsibilities

  • Customize services for customers based on individual needs
  • Transform escalated customer inquiries into positive interactions
  • Speak clearly and concisely in all communications, ensuring resolution of every issue
  • Develop strong rapport with each caller early in the contact
  • Multi-task, navigating through multiple windows for answers to questions and resolution to issue

Required Qualifications 

  • Are available to work a flexible shift (including evenings, midnights, weekends and holidays) in an environment operating 7 days a week, 24 hours a day
  • Must be extremely proficient on the computer – uses computer daily, can navigate through multiple windows to research issues.
  • Possess strong written and verbal communication skills
  • Must have the ability to compose clear, concise English notes to explain actions taken on behalf of the customer
  • Have excellent customer service, interpersonal, communication, and organizational skills.
  • Demonstrate the ability to multi-task (type and talk, type and listen)
  • Are able to work in a fast-paced, automated environment, and adapt to an evolving environment
  • Must be comfortable working in a highly structured, metrics focused environment  

  

Pay Rate:

  • Training is paid at your province’s minimum wage

 


Requirements


  Preferred Qualifications  

  • 1-2 years of Call Center Experience
  • 1-2 years of Tech Support experience
  • 3-5 years of Customer Service experience

Key Factors for Success (Competencies)  

  • Driven
  • Are you always pushing to do better, achieve higher goals, and work towards a new metric?
  • Are you competitive, striving to do more, work better, and be a stronger performer?
  • Professionalism
  • Are you able to be the voice of the company?
  • Do you stay calm in escalated customer situations?
  • Resourcefulness
  • Do you think outside the box and come up with creative solutions?
  • Do you ask the right questions to get the right answers?
  • Positivity
  • Are you extroverted, friendly, and easily connect with others