Wellness Case Manager (Home-Based)- Québec City
Job Description

Are you looking to make a difference in a patient’s life?  At AmerisourceBergen, you will find an innovative culture that is patient focused and dedicated to making a difference.  As an organization, we are united in our responsibility to create healthier futures.

15 month contract


POSITION SUMMARY:


Under the direction of the District Manager, the Wellness Case Manager for the Program is responsible for providing medical support when patient or payer requests require medical background. The individual will work directly with the Personal Care Specialist, the Field Case Manager and patients providing proactive and seamless services with respect to the program by assessing the needs of each patient.   The WCM is responsible for guidance at the initial point of entry, maintenance calls & adherence support. The WCM utilizes several interactive tools/algorithms that case managers can use to assess and improve the patient's knowledge; identify patient motivation; techniques to minimize or remove assessed barriers and established concepts on motivational interviewing.


This service levels provide a clear differentiating factor between the program and other patient support programs resulting in increased patient program enrolment and improved patient outcomes. 


PRIMARY DUTIES AND RESPONSIBILITIES:

  1. Responsible for guidance at initial point of entry, maintenance calls and adherence support
  2. Provide support in on-boarding patients to the Program through phone
  3. Ensure appropriate medical documentation in the de case file, track and obtain information
  4. Provide medical support when patient or payer requests require medical background
  5. Provide support with calls confirming patients have started on treatment
  6. Provide assessments and reassessments when required and requested
  7. Identify areas for risk and foster proactive, continued quality of life improvement, including but not limited to psychological, life wellness type queries
  8. Support Personal Care Specialist with medically related patient issues/questions
  9. Adverse Event reporting
  10. Adhoc duties as assigned

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

  1. Call Centre experience an asset
  2. Superior customer service skills
  3. Strong phone etiquette
  4. Strong negotiation skills
  5. Strong business acumen
  6. Strong analytical skills including ability to comprehend and communicate medical information.
  7. Proven teamwork abilities
  8. Ability to make decisions using sound judgment.
  9. Ability to work autonomously
  10. Ability to manage multiple tasks and priorities at once
  11. Ensure consistent patient services resulting in continued access to therapy
  12. Ability to proficiently use computer and good knowledge of Microsoft Office
  13. Ability in dealing with ambiguity
  14. Superior verbal and written communication skills, interpersonal skills and attention to detail
  15. Ability to communicate effectively both orally and in writing and in both French and English (oral and written).
  16. Ability to handle a high volume of inbound and outbound calls

We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.


AmerisourceBergen is a publicly traded Fortune 12 global healthcare solutions company and is one of the world's largest pharmaceutical services companies. 



Job Requirements

 

Company Overview

Innomar Strategies was founded in 2001 around the kitchen table of our current president, Guy Payette, and his partners. The company originally specialized in market access and reimbursement consulting, and gradually expanded its capabilities to include fully integrated patient support programming, nursing support, and specialty logistics. By the end of 2008, the company had grown to have over 450 associates.

In 2009, AmerisourceBergen acquired Innomar Strategies further establishing the company’s expertise in specialty pharmaceuticals. As part of AmerisourceBergen, Innomar Strategies is connected with a global leader in healthcare with over $135 billion of annualized revenue and 18,000 associates. AmerisourceBergen has an established history of delivering innovative programs and solutions across the pharmaceutical supply channel.

With over 1,200 associates and a nationwide footprint, Innomar Strategies is Canada’s leading service provider to specialty pharmaceutical and biotech manufacturers. Innomar is differentiated by their Integrated Service Model, which provides customized solutions to improve product access, increase supply chain efficiency, and enhance patient care. Manufacturers trust Innomar Strategies to deliver innovative brand solutions throughout the product lifecycle.