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Job Snapshot

Employee Type - Full-Time EmployeeExperience - Not SpecifiedIndustries - Customer Service, Professional Services, Transportation

Description

Transit Supervisor

Location: Whitby, ON

PWTransit requires a full-time Transit Supervisor for its location in the Region of Durham.

This highly rewarding and engaging opportunity is tailor-made for an experienced operator or industry professional.

Reporting to the Service Delivery Manager, you will supervise a group of nearly 60 Transit Operators, ensuring passenger needs are met and providing leadership and support for our team. The schedule for this role is comprised of a variety of shifts which may include steady weekend work, afternoons and holidays.

Qualifications:

  • High school diploma or equivalent
  • A combination of several years' experience as a Transit Operator and some Supervisory experience is preferred. However, a candidate with several years of experience in Management and or Supervision in related fields would be considered
  • Demonstrated aptitude for conflict resolution and customer service
  • Class B Driver's license or higher and air brake endorsement (Z)
  • Proficiency in Microsoft Office (specifically Word and Excel) considered an asset
  • Knowledge of INIT, Presto and GFI preferred
  • Experience in transit scheduling considered an asset
  • P.R.I.D.E. Training Certification considered an asset

Responsibilities:

  • Provide direct, on-road supervision of all transit operators
  • Conduct an annual formal evaluation of all Conventional, Custom and Community transit operators
  • Monitor radio communications, activity at Transit Exchanges and respond to day to day on road operational issues
  • Monitor radio communication to ensure correct procedures are being adhered to and in particular that passenger transfers to other routes are consistently and properly coordinated
  • Perform audits of on-time performance (covertly and overtly)
  • Ensure operating procedures are adhered to
  • Verify compliance (and correct staff if required) with statutes and regulations
  • Dispatch and make temporary changes to routing, driver and vehicle assignments as required by traffic, capacity, breakdowns or road and weather conditions. Changes to routing or detours will be communicated to the operations center and then to the public
  • Initiate emergency assistance procedures in the event of vehicle collisions or passenger injuries, and initiate associated formal incident investigations
  • Will ensure that incident/collision reports are completed when required
  • In the event of major incidents involving damage to Buses, Transit Facilities, injuries to passengers, or potential media exposure the Transit Supervisor will ensure that the incidents are communicated up the chain of command immediately, including contacting the 24 hour Emergency Line
  • Will maintain a daily log of events including, but not limited to missed service, late service, customer concerns, passenger pass ups, notes to driver records
  • Identify workplace safety hazards, as well as develop, and implement controls
  • Administrative duties and tasks according to company needs

Company Description

  • Contact : PWTransit
  • Phone : 780-449-7119
  • Ref ID : 7782
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