Robert Half Technology - Tier 2/3 Escalations Engineer
Tier 2/3 Escalations Engineer
2019-08-22
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Job Overview
Company: Robert Half Technology
Location: CA-ONTARIO-Waterloo
Base Pay: 55,000 CAD - 65,000 CAD /Year
Employee Type: Full-Time Employee
Industry: Other Great Industries
Manages Others: Not Specified
Job Type: Engineering
Information Technology
Design
Req'd Education: Not Specified
Req'd Experience: Not Specified
Req'd Travel: Not Specified
Relocation Covered: Not Specified
Contact: Recruiter
Phone: Not Available
Email: Send Email Now
Fax: Not Available
Ref ID: 05010-0011132401
Job Description
Ref ID: 05010-0011132401

Classification: Help Desk Analyst II

Compensation: $55000.00 to $65000.00 yearly

**Interested candidates may apply by emailing their current resume to Alessandra at [Click Here to Email Your Resume] with the subject line: 05010-0011132401**

Looking for a new opportunity? This growing company might have the perfect position for you, in their Tier 2/3 Escalation Engineer role!

This position requires a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment.

Can you handle complex end-user support issues and provide support to team members by focusing and restoring service to the end users? This job might be for you.

RESPONSIBILITIES
- Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues
- Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.
- Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory
- The ideal candidate for this job is able to facilitate user account management by handling onboarding, change and departure processes
- Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards
- Provide guidance to Tier 1 support and team members
Job Requirements
REQUIREMENTS
- Minimum 3+ years experience in an MSP environment, resolving Tier 2 – 3 issues.
- Professional working experience in service desk working with: Windows servers, Active Directory, group policies, basic networking
- Preferred experience: Office 365 support and administration, cloud technologies (Azure), virtualization (Hyper-V, VMware)
- Own a vehicle and a valid Ontario driver’s license

TECHNOLOGIES INCLUDED (BUT NOT LIMITED TO)
- Workstations and servers, Windows domains, email systems such as Exchange and Office 365, networking and firewall infrastructure, cloud services (Azure), virtualization (Hyper-V, VMware) and phone systems

TRAVEL
- 10% within the KW and Southern Ontario regions, mileage reimbursed

**Interested candidates may apply by emailing their current resume to Alessandra at [Click Here to Email Your Resume] with the subject line: 05010-0011132401**

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

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Top reasons to work with Robert Half Technology:
  1. Each week we reach out to thousands of hiring managers to find the best career opportunities for our technology professionals.

  2. Nine out of 10 of our customers tell us they would recommend Robert Half Technology to their colleagues.

  3. Microsoft, Oracle, HDI and the Association of IT Professionals have all recognized us as the leading provider of technology talent.

  4. We offer free and immediate training to help you advance, including more than 8,000 technical and business training courses and over 10,000 online reference books.

Robert Half Technology is an Equal Opportunity Employer