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Job Snapshot

Employee Type - Full-Time EmployeeExperience - Not SpecifiedIndustries - Management


The Account Manager is responsible on the creation, alignment, and ongoing management of business /Information Technology (IT) strategies, project implementation, ongoing day-to-day maintenance and support, and IT Investment plan financial management.


  • Identifies business needs for new and enhanced products, services, and business processes.
  • Works closely with the LTOs to execute on LOB Technology strategies (both “run the bank” & “change the bank” initiatives).
  • Oversees multi-disciplined Technology teams to develop appropriate technology responses to address business initiatives.
  • Provides consultancy and advice to business partners on the applicability and usability of alternative technology directions.
  • Participates in the project phases to ensure business partner needs are met.
  • Align technology directions with business strategy and plans and to translate these into technical business solutions
  • Plans and tracks the budgets for projects and continuing operations.
  • Provide informed and considered recommendations to improve productivity and profitability of technology platform assets
  • Develops and conducts regular Technology business partner account reviews at the executive and senior executive level to provide clarity around the project activities and financial spending
  • Negotiates service contracts with internal business partners and external vendors to ensure the best value for the Enterprise.
  • Develops and maintains relationships with key third party service and solution providers to ensure productive and professional relationships.
  • Ensures day-to-day vendor relationship management occurs.
  • Audits documents and models produced by Business Analysts and Business Consultants.
  • Provides coaching, mentoring, professional guidance, and support to Business Analysts and Business Consultants.
  • Provides managerial leadership to staff, which includes assigning tasks or work, holding regular two-way meetings, setting context, providing feedback on performance evaluations, mentoring, and coaching, in order to create and maintain a high-performing team.


  • University degree/college diploma
  • 12 + years of experience in business analysis/business consultant experience.
  • Having business knowledge of a range of functions, products, and systems.
  • Possesses extensive practical experience in application development and/or business partner solution delivery
  • Understands current technology trends and process quality methodologies and how these can be applied to the business partner’s business.
  • Possesses financial/business management expertise
  • Demonstrates expert understanding of the Enterprise’s financial processes, in particular those used within T&O
  • Solid knowledge of project management disciplines, practices, and processes
  • Understands the Requirements Management Process, software development, and engagement processes
  • Understands the T&O organization (i.e., the relations between different technology areas) and stays abreast of the current organizational state
  • Understands and is familiar with the application of techniques associated with data modeling, process modeling, and user-centred design within the context of the organizational standards

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