Service Representative - Senior
Job Description

Senior Service Representative

On behalf of our client in the Banking Sector, PROCOM is looking for a Senior Service Representative.

Senior Service Representative – Job Description

  • Count, sort and package currency and coin quickly and accurately.
  • Balance assigned cash drawer in accordance to Bank directives.
  • Exhibit effective follow through and ownership in every customer interaction.
  • Handling of special services, such as foreign money and collections.
  • Accept and process customer transactions accurately and timely.
  • Provide professional, courteous and friendly customer service, greeting all customers promptly and pleasantly.
  • Ensure name tags and dates are always displayed.
  • Support professional bank image by ensuring care for the branch environment and appearance of the branch as well as personal appearance.
  • Perform other administrative tasks as needed.
  • Attend all branch meetings.
  • Identify customer needs and matches needs with appropriate product or service, utilizing opportunities to suggest or cross-sell other bank products and services.
  • Participate in all training relative to bank products and services.
  • Support bank’s community involvement and participates in community activities as required.
  • Identify risks associated with regulatory compliance, overdraft authority and bank secrecy act.
  • Adhere to all bank policies, directives and procedures.
  • Ensure all required documentation is completed for all transactions.
  • Manage and adhere to cash drawer limits set by the bank.\

Senior Service Representative – Mandatory Skills

  • 1 year of cash handling or customer service experience
  • 5+ years of relevant experience
  • Ability to develop customer relationships.
  • Ability to make sound transactional decisions to ensure policies and directives are met.
  • Ability to accurately understand and respond appropriately when interacting with customers, co-workers and management.
  • Possess comfort with technology
  • Strong experience in conflict management
  • Strong communication and documentation skills
  • Highly organized with good time management skills
  • Customer service orientation, and strong interpersonal skills
  • Analytical thinker with creative problem-solving skills and attention to detail
  • Can impact and influence key project participants
  • Displays expert team leadership capability and handles conflict resolution professionally
  • High school diploma or equivalent

Senior Service Representative – Nice to Have Skills

  • Project Management Professional (PMP) designation a plus. 

Senior Service Representative - Assignment Start Date

ASAP – 6 months to start

Senior Service Representative - Assignment Location

Downtown Toronto

Job Requirements


Company Overview

For 35 years, Procom has been pushing the envelope in North American IT staffing solutions. Driven by a senior management team of seasoned recruitment professionals, we have offices in 14 locations in the US and Canada and service all major IT markets.

When we started out in 1978, tech jobs were just being integrated into the workplace. We have been a part of shaping the landscape of IT in Canada ever since, placing IT consultants in major businesses in all sectors, including banking, telecommunications, and retail.

Through all the peaks and valleys of the IT industry, we have consistently done one thing: helping IT professionals discover the next chapter in their career.

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