Service Desk Analyst
Job Description

Service Desk Analyst

On behalf of our client, Procom is seeking a Service Desk Analyst for a 6 month contract in Edmonton, Alberta.

Service Desk Analyst Responsibilities:

  • Provides 1st call resolution on incoming incidents and service requests via phone and email.
  • Triage to Tier 2 support when necessary.
  • Workstation and laptop imaging and configuration.
  • Assist with employee beginning and end of service process.
  • Assist with troubleshooting and resolving a wide range of technical related problems.
  • Adheres with all operational and project expectations relating to documentation standards, status reporting, change management, etc.
  • Provide high quality customer service.
  • Contribute to the overall department strategy.

Service Desk Analyst Mandatory Skills

  • Must of have 3-5 years of service desk and/or desktop support experience.
  • Large enterprise experience with:
    • Imaging Windows 10 in large enterprises
    • Account Administration using Microsoft Active Directory
    • Administering the Microsoft Office 365 suite of applications
    • Administering mobile device management (MDM) software
    • Apple products – mobile devices, laptops, and workstations
    • Ordering and deploying equipment
  • Experience with projects involving multi-disciplinary teams operating in a fast-paced, innovation driven environment.
  • Proven track record of providing excellent customer service and has outstanding communication skills.
  • Be able to prioritize tickets and work in a fast-paced environment.
  • Demonstrated ability to quickly adapt to change of priorities in work

Service Desk Analyst Desirable Skills

  • PowerShell scripting experience is an asset
  • Bilingual experience in French and English is an asset

Service Desk Analyst Assignment Length

6 months

Service Desk Analyst Location

Edmonton, Alberta

Service Desk Analyst Start Date

November 18, 2019

Job Requirements


Company Overview

For 35 years, Procom has been pushing the envelope in North American IT staffing solutions. Driven by a senior management team of seasoned recruitment professionals, we have offices in 14 locations in the US and Canada and service all major IT markets.

When we started out in 1978, tech jobs were just being integrated into the workplace. We have been a part of shaping the landscape of IT in Canada ever since, placing IT consultants in major businesses in all sectors, including banking, telecommunications, and retail.

Through all the peaks and valleys of the IT industry, we have consistently done one thing: helping IT professionals discover the next chapter in their career.

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