Senior Project Manager - ITSM
Job Description

Senior Project Manager - ITSM

On behalf of our client in the Insurance Sector, PROCOM is looking for a Senior Project Manager - ITSM.

Senior Project Manager - ITSM – Job Description

  • Works closely with the project sponsor and delivery leader to develop the project charter, including defining the project scope, objectives, approach, measures of success, stakeholder engagement and communication plan.
  • Develops project delivery schedule, cost estimates, resource requirements, acquisition plan and capital expenditure plan where required.
  • Performs risk planning and analysis (qualitative & quantitative), including risk identification and risk response planning.
  • Executes, tracks and monitors progress to plan and communicates the appropriate project information to all relevant project team members and stakeholders.
  • Identifies, resolves or escalates all project issues.
  • Ensures accuracy and completeness of work to maximize quality, build credibility, and avoid re-work.
  • Meets deadlines for work through use of time management. Self-directs work through goal setting, time management, and planning.
  • Rapidly acquires new knowledge, learns new skills, and applies creative thinking to solve problems while understanding the organization’s vision, purpose and values.

Senior Project Manager - ITSM – Mandatory Skills

  • 10+ years as a Project Manager in an infrastructure delivery environment.
  • Experience with delivery of IT Service Management tooling/processes/automation projects (e.g. ServiceNow).
  • Demonstrated ability to work in an ambiguous environment and to adapt to changes quickly.
  • Demonstrated ability to analyze information and make good decisions or recommendations in ambiguous or difficult situations.
  • Customer centric approach to problem solving with the ability to collaborate, resolve conflicts, and reach consensus with others.
  • Strong oral, written and interpersonal communications skills.
  • Strong financial management skills with knowledge or experience with capital acquisitions.
  • Experience in risk assessment and risk management techniques.
  • Experience in stakeholder relationship management across various business and I.T. areas.
  • Experience leading and mentoring teams.
  • Experience in resource planning.
  • Experience with project management tools ie: MS Project Server.
  • Extensive knowledge of IT project methodologies, processes and practices.
  • Ability to work in a virtual team environment, facilitating and contributing to work across geographies and across other functional teams
  • Accreditation in Project Management such as Certified Associate Project Manager (CAPM), Project Management Professional (PMP), PRINCE2 or other industry recognized Project Management accreditation.
  • Experience in both waterfall and agile methodologies.
  • Ability to influence and negotiate win-win outcomes among cross-functional teams.
  • Strong organizational skills with the ability to manage multiple competing projects and priorities under time pressure without compromising quality.

Senior Project Manager - ITSM - Assignment Start Date

ASAP – 12 months to start

Senior Project Manager - ITSM - Assignment Location

Downtown Toronto

Job Requirements


Company Overview

For 35 years, Procom has been pushing the envelope in North American IT staffing solutions. Driven by a senior management team of seasoned recruitment professionals, we have offices in 14 locations in the US and Canada and service all major IT markets.

When we started out in 1978, tech jobs were just being integrated into the workplace. We have been a part of shaping the landscape of IT in Canada ever since, placing IT consultants in major businesses in all sectors, including banking, telecommunications, and retail.

Through all the peaks and valleys of the IT industry, we have consistently done one thing: helping IT professionals discover the next chapter in their career.

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