Representant centre contact client a Montreal
Manpower • CA-QUEBEC-Montréal • 2019-01-23


JOB DESCRIPTION

Représentant centre contact client

Le centre d'appel national des Services bancaires offre un soutien aux succursales en répondant aux questions sur les dossiers existants et en offrant des solutions afin de fidéliser la clientèle. Cette équipe passionnante soutient toutes les succursales à l'échelle nationale. En tant qu'agent de centre d'appel, votre principale responsabilité sera de répondre aux questions de nos partenaires de la succursale et de résoudre les requêtes de manière ciblée et en temps opportun.

Le candidat retenu doit avoir une passion pour le service à la clientèle et des compétences exceptionnelles en matière de service à la clientèle.
Désir de résoudre les préoccupations des succursales en utilisant une attitude Can Do
Bilingue (français / anglais)
De solides compétences verbales et d'écoute sont essentielles pour ce poste
Excellente attention aux détails
Joueur d'équipe
Promouvoir le changement en faisant preuve de flexibilité et en soutenant de manière constructive l'amélioration des processus dans l'entreprise / le département au fur et à mesure qu'ils se produisent

Durée du contrat : 1 ans
Horaire de travail : être disponible du lundi au dimanche de 8h à 22h, pour travailler 5 heures par jour, au total = 30 - 37.5 heures / semaine
Salaire : 18$
Lieu de travail : Montreal

Contact Centre Representative

Banking Services National Call Center supports the branches by answering questions on existing files and offering solutions in order to foster customer loyalty. This exciting team supports all branches nationally. As a Call Center Agent, your primary responsibility will be to handle questions from our branch partners and resolve queries in a customer focused and timely manner.

The successful candidate must have a passion for customer service and exceptional customer service skills
Desire to resolve branches' concerns using a Can Do attitude
Must be bilingual (French/English)
Strong verbal and listening skills are essential for this position
Excellent attention to detail
Team player
Advocate change by demonstrating flexibility and constructively support process improvement in the business/department as they occur
The successful candidate must have a passion for customer service and exceptional customer service skills
Desire to resolve branches' concerns using a Can Do attitude
Must be bilingual (French/English)
Strong verbal and listening skills are essential for this position
Excellent attention to detail
Team player
Advocate change by demonstrating flexibility and constructively support process improvement in the business/department as they occur

Duration of the contract: 1 year
Work schedule: to be available from Monday to Sunday from 8am to 10pm, to work 5 hours a day, in total = 30 to 37.5 hours / week
Salary: $ 18
Work location: Montreal

JOB REQUIREMENTS

 

JOB SNAPSHOT
Employment Type: Full-Time Employee
Job Type: Full-Time Employee
Base Pay: N/A
Education: Not Specified
Experience: Not Specified
Manages Others: Not Specified
Required Travel: Not Specified
Job ID: CAN_453430
COMPANY OVERVIEW

For more than 60 years, Manpower has been dedicated to enriching people's lives with meaningful employment and development opportunities, and providing companies with innovative workforce solutions that help them increase agility, improve productivity and boost the bottom line.We started with a single office as a temporary staffing service - perhaps the first business of its kind.




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