Rentals Correspondent
Job Description

The rentals correspondent works as part of a team and is responsible to track and coordinate the incoming and outgoing rental fleet. The ideal candidate must be customer service obsessed, able to provide answers and recommendations to clients and recommend the best option and solution to meet our customers’ rental needs.  The key to your success in this role will be your responsiveness, flexibility, attention to detail, and well developed time-management skills.

Johnston Equipment is a dynamic team working together for a common goal: client satisfaction.  At GNJ every client and employee is valued and important.  Our company stands behind 60 years of business excellence. 

We offer our employees:

  • A stable company who stands behind 60 years of business excellence
  • Competitive compensation including base salary and annual bonus
  • Work/Life balance
  • The chance to expand your professional and personal skills
  • Learning with a national leader in a most critical industry, material handling


  • They will complete the rental order process from sourcing to supply in a effective and efficient manner
  • They will endeavor to satisfy the customer and respond quickly to rental requests.
  • They will develop professional and productive relationships with other branches, sales, service, shop and rental customers.

Key Work Activities:

  • Speak on the phone with customers and sales reps to understand order requirements and specifications
  • Provide quotes and status updates on orders
  • Ensure accurate invoicing to the customer.
  • They work with internal branches to provide inventory information and make delivery and pick up arrangements.
  • They will develop strong relations with our sales representatives, technicians, dispatchers and our rental customers.
  • They track incoming equipment and ensure inventory data integrity shows the returns are ready for “future-use”.
  • They initiate any shop work required on the equipment to ensure the optimal performance of the equipment when it returns “ready” into inventory. 

Your strong sense of urgency and ability to multitask is crucial in this fast-paced environment. The Rental Correspondent must be strong administratively, with intermediate MS Excel and MS Outlook to manage the volume of inquiries and requests.  You will stand out if you have experience in rentals coordination, JD Edwards or shipping applications.   If you are someone who prides themselves on accuracy and having a quick response time when accomplishing tasks you will excel in this role. The Rental Correspondent will put their “customer-first” attitude to good use managing the timeline on all quotes and orders providing regular status updates to the client.

    Here at Johnston we believe that attitude is everything, bring your “make a difference” personality and strong work ethic and be ready to succeed!

    You can make a difference:   Rental sales increase our aftermarket profits and when we can help a customer with a timely rental solution it gives a customer the tools to meet their business needs. The  Rentals department is a key component in customer care supplying our clients with rental trucks for special needs.  

    Johnston Equipment is working together for continuous improvement, sustainable outcomes and outstanding customer care.  Live the values.  Reap the rewards.  


    Additional Qualifications


    • Certificates & Designations, High School is required
    • Post-Secondary Education, Some Related Post-Secondary Education is required


    • Achieves Results
      • Accuracy and attention to detail
      • Meets Deadlines and Commitments
      • Organizational Skills
      • Perform well in a fast-paced environment
      • Ability to prioritize
    • Bona fide job requirement, Shift: 8:00AM - 5:00PM - Monday to Friday
    • Committed to Customers
      • Customer Service
      • Develops and Maintains Relationships
    • Communicates Effectively
      • Clear and Concise (oral and written communication)
      • Patience and Tact
      • Provides Information in timely manner
    • Demonstrates Functional Expertise, Microsoft Office Applications
    • Work Experience, 1 Year - Related Experience

    Job Requirements


    Company Overview

    Since 1954, Johnston’s mission has been to develop valued customer partnerships by providing precision, cost-effective material handling equipment to move product in, out and throughout your warehouse; service solutions and tools to better manage your productivity; racking, storage and system solutions to optimize storage of your goods; and programs to enhance your ability to protect both your assets and your people.

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