Renewal Quote Designer- Avaya
Job Description

Renewal Quote Designer - Avaya

On behalf of our client in the Retail Sector, PROCOM is looking for a Renewal Quote Designer - Avaya.

Renewal Quote Designer - Avaya – Job Description

  • Gather accurate inventories of customer environments based on previous transaction records, vendor records and client input
  • Analyze inventories to determine suitability for renewal, upgrade, replacement, etc.
  • Use vendor and client tools to develop quotes for representation to the customer
  • Identify and correct any records, billing and other errors that may be encountered
  • Help prepare booking packages for closed renewals
  • Track orders through to fulfillment (vendor support entitlement and customer invoice)
  • Escalate and respond to escalations as necessary to ensure timely completion of business
  • Provide guidance to stakeholders on processes, procedures and renewal best practices
  • Help to drive business improvements including those related to tools and process
  • Help to drive programs around customer satisfaction, internal stakeholder satisfaction and team engagement

Renewal Quote Designer - Avaya – Mandatory Skills

  • Knowledge of Avaya Blue (Nortel) products (formal certifications are an asset)
  • Knowledge of Avaya Red (Avaya USA) products an asset
  • Familiarity with Avaya portals and quoting tools
  • Understanding of Maintenance & Support business practices
  • Experience leading and/or participating in sales cycle
  • Excellent written and verbal communications skills (French fluency an asset)
  • Comfort in the use of Microsoft Office including advanced Excel techniques (pivot tables, vlookups, etc.)
  • Highly Organized
  • Motivated
  • Positive Attitude
  • Perseverance
  • Capacity to Innovate
  • Ability to Identify & Resolve Conflicts
  • Customer Focused
  • Minimum 3 years of directly related professional experience
  • Government Secret Level II Security Clearance (or eligibility) required.

 Renewal Quote Designer - Avaya - Assignment Start Date

ASAP – 12 months to start

Renewal Quote Designer - Avaya - Assignment Location

Downtown Toronto



Job Requirements

 

Company Overview

For 35 years, Procom has been pushing the envelope in North American IT staffing solutions. Driven by a senior management team of seasoned recruitment professionals, we have offices in 14 locations in the US and Canada and service all major IT markets.

When we started out in 1978, tech jobs were just being integrated into the workplace. We have been a part of shaping the landscape of IT in Canada ever since, placing IT consultants in major businesses in all sectors, including banking, telecommunications, and retail.

Through all the peaks and valleys of the IT industry, we have consistently done one thing: helping IT professionals discover the next chapter in their career.



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